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Job Description

Customer Service Representative II Automotive Manufacturer

This opportunity will require you to work in Fountain Valley, CA

TeleTech is hiring. Join our team of upbeat, friendly Customer Service Representatives to support a global automotive manufacturer.

TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in more than 17 countries worldwide, handling more than 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.

The tier 2 associates will receive customer case files to work to their conclusion. This includes tasks such as: working initial executive cases, initial Social Media inquiries, providing initial research and providing reporting for Consumer Affairs department.

Essential Duties and Responsibilities:

Receives cases that have been escalated or need additional assistance to resolve via back offices channels.
Some examples of the type of interactions handled include:
National support of Connect Centers
Inbound white mail processing
Initial support on executive cases
Initial Social Media Support
Hyundai Assurance tracking and reporting
Gift ordering for the contact center
Claims processing


1 year or more of customer service preferred
1 year or more post secondary education OR 2 years equivalent work experience
Recognition and problem resolution for mid-to-high level customer service issues
Intermediate time management skills
Strong judgment skills to make sound business decisions
Strong writing skills
Professionalism required as located onsite in client HQ
Automotive industry experience preferred OR completion of TeleTechs AUTO101 course

Become a Member of the TeleTech Team
Competitive Salary
Advancement and Career Opportunities
Tuition Reimbursement & Retirement Savings
Employee Rewards and Discounts

Posted By Teletech