At TeleTech, Customers are the life blood of our business. Understanding the importance of good customer service is essential for creating new customers, keeping loyal customers, and developing referrals for future customers. We strive to stay connected with our customers at all touch points, and to value their feedback in return. Without this ongoing connection, our business would fail.
JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE (CSR)
THE ROLE:
Your role as a Customer Service Representative (CSR) is to ensure that the organization is meeting the customers requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the companys business needs in perspective.
DUTIES AND RESPONSIBILITIES:
To resolve customer complaints via phone, email, mail, or other media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds, exchanges; cancel or upgrade accounts.
Take payment information and other pertinent information such as address and phone numbers; provide company information & services.
Answer questions and suggest solutions in relation to products and services.
Inform customer of deals and promotions.
Utilize computer technology to handle high call volumes.
Compile reports on overall customer satisfaction.
