Sales Manager - Role and Responsibilities
Strategic Sales Leadership
Collaborate in defining sales strategies, testing initiatives and prioritizing product offerings to ensure the Scorecard group achieves annual revenue targets.
Scope of role includes but is not limited to: sales training and development of sales tools to help the operations team achieve their goals.
Sales leadership activities include: incentive compensation and other communications, rewards and recognition, goal setting, training, partnering with sales compliance to ensure standards are met, along with technology, marketing, decision management and program management liaison.
Serve as the key Sales contact for Site Directors in providing sales specific leadership and direction on a daily, weekly and monthly basis, participating as an active member on all critical initiatives. Examples of key initiatives may include: sales staffing optimization, AHT, scorecards, compliance, quality, sales training and expense reduction.
Proactive leadership initiating creative actions and strategies for driving improved sales results, revenue plan achievement and expense management.
Manage/Interface Sales Projects and Site Pilots
Manage sales project, product, and program implementation and communications to the scorecard group sites according to the project requirements.
Participate in the sales goal-setting process for the scorecard group.
Lead sales project efforts for new pilots or programs at a scorecard level and identify potential gaps across site and the sales operations organization.
Provide feedback and execute change management around sales improvement programs to meet performance targets across the scorecard group, including call guide enhancements, offer rate improvement strategies, training and coaching programs, contests, sales recognition programs and sales efficiency actions.
Serve as liaison between the Product Team and the National Sales team regarding strategic product changes.
Participate in the development of any training related material that deals with or is designed for assigned projects or pilots
Sales Management
Conduct focus groups as needed in order to determine operational needs that impact sales performance.
Hold monitoring session calibrations and work to identify improvement opportunities in the customer experience and sales process with emphasis on sales compliance.
Manage and develop Sales Performance Manager resource(s) and ensure proper allocation of resources to maximize sales performance.
Work with Sales Performance Manager to develop sales action plans (UM performance improvement support, training, workshops, labs and performance management strategies) to close performance gaps, and drive improved sales results.
Ongoing evaluation of sales training and development effectiveness within the new hire program, existing employees; partnering with Training to ensure the sales associates and managers have the appropriate tools in place to be most successful.
Effective Sales Compliance Leadership
Ensure sales compliance is a key component of all sales through effective partnership with Operations to develop and implement actions that lead to goal achievement.
Customer Experience Partnership
Partner with Operations to ensure that sales are integrated effectively within the Quality model for the scorecard group to ensure an optimal customer experience is created.
Actively participate on National, Legal and Compliance monitoring sessions and utilize feedback to create actions that continue to support the highest level of client experience.
Rewards & Recognition Program Management & Development
Manage the sales reward and recognition program at the scorecard level, creating a stimulating and motivating environment in support of sales.
Ensure adherence to the established rewards and recognition program guidelines, contest development, communications, expense management and audit control for scorecard group.
