Senior Human Resources & Global Mobility Generalist
Attract, develop & engage a world-class workforce
Our Focus
TeleTech is helping organizations transform the customer experience.
The world has changed. Disruptive technologies, social media, demanding customers, and an interconnected global economy have altered the face of business forever. To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world, brands need a partner with experience. TeleTech leads the way.
We hire only first-class, highly qualified and passionate people to help us to build exceptional customer experiences.
How the Senior HR/Mobility Generalist Fits into this Focus
Senior Generalist responsibilities include 50% HR support for a defined audience of internal business customers and 50% mobility support for customers across the enterprise. The Senior Generalist leads and coordinates the integration of human resource plans and strategies with business strategy and organizational planning efforts for corporate headquarters in Englewood, CO. This includes delivering a high level of customer service to employees and managers while proactively identifying HR solutions that will enhance bottom line results. This resource will also serve as the primary point of contact for managing TeleTech?s global mobility program. This individual will acts as the professional responsible for ensuring effective administration of all human resources functions including employee relations, performance management, & retention management.
Duties and Responsibilities:
? Administer global mobility program across the enterprise. Lead relocation for new and existing employees as well as expatriate process management. Understand all challenges faced by immigration to both the United States and current countries where TeleTech has an active presence. Work in partnership with payroll and tax departments to ensure compliance with expatriate tax liabilities.
? Vet and manage new/existing vendor relationships relative to mobility and immigration. Proactively seek ways to manage costs and deliver excellent support for migrants. Serve as subject matter expert for matters related to US immigration compliance, accountable for USCIS and DOL audits related to employment of foreign nationals. Advise internal clients of impact of hiring foreign nationals and work closely with Talent Acquisition and Human Capital partners to support in immigration issues. Point of escalation for all matters regarding immigration to all countries including the Philippines. Ensure registration of company entities in international locations annually. (Data analysis, problem solving, results orientation, customer service, high volume data)
? Understand all key business initiatives and goals in the business unit(s) you support. This includes growth strategies, additions of new clientscountries to support, and any other substantive changes in the business model or organizational structures. The Senior HR Generalist actively implements strategies and initiatives to enable the business to achieve its objectives. This resource will meet with internal business customers regularly to identify HR-related challenges and assist HR Leadership to develop and implement strategies to respond to these challenges. (Business acumen, knowledge of HR strategies and issues, strategic thinking, vision)
? Deliver solutions to challenges affecting the success of the business. In conjunction with TTEC leadership, the Senior HR Generalist develops plans to support each strategic initiative. Such initiatives will vary by business unit based on strategic goals. Focus areas may include change management, turnover reduction, improved employee relations, management development, process reengineering, compensation restructuring, employee transition plans, or any other Talent support necessary to meet business goals. Plans must be flexible to adapt to TeleTech?s dynamic environment. The Senior HR Generalist acts as a productive member of the HR delivery team to execute deliverables in a professional and timely manner. They help HR leadership solidify buy-in from key stakeholders on each initiative and enlist support to fund and implement talent strategy and agenda (Strategic planning, budgeting, persuasion and influence, partnership, project management, collaboration)
? Develop a ?Trusted Advisor? relationship with key leaders at multiple levels within each supported business unit. Senior HR Generalists prove their value by anticipating the peple issues associated with business decisions and developing solutions in partnership with leaders. They resolve problems quickly, providing counsel and advice to help business leaders navigate potential challenges. This role includes coaching and influencing team leaders to make wise decisions that are compatible with sound human capital and business practices. Senior HR Generalists offer clear and objective alternatives and work with the team to help implement solutions. (High integrity, persuasion, credibility)
? Provide regular reporting and updates to their client leadership team on status and progress of all talent initiatives. Create and communicate regularly and ad hoc update reports on the status of each initiative and all human capital and mobility issues. Identify and communicate any potential problems or challenges as they surface. Respond to requests for information and updates from the leadership team in a timely manner. Maintain a high level of customer service to all stakeholders and fully integrate the Human Resources team. Communicate changes in priorities and direction to the HR team as received from business leadership teams. (E-mail, positive and timely communication, directness, flexibility)
? Create a friendly, welcoming environment for employees when approaching Human Capital with questions, ideas, or concerns. Senior HR Generalists are champions for corporate culture and ensure that TeleTech?s values cascade through all initiatives and programs. Set goals and metrics with the team around customer service. Monitor progress towards goals. Train the team to deliver high quality customer service. Give honest and direct feedback based on sound knowledge and judgment. (Openness, honesty, trust, keeping confidential information private)
? Ensure compliance with all international and regional human resource laws and regulations. This includes, but is not limited to, harassment, hostile work environment, labor laws, severance and any other adverse impact laws. The Senior HR/Mobility Generalist is expected to work closely with HC partners in various countries to understand the labor laws that impact the mobilization of employees. Proactively coach and educate business customers and employees to legally resolve conflicts and administer required programs. Train business constituents to understand TeleTech?s obligations and corporate policies with respect to working with employees so they can become confident leaders. (Specific knowledge of international laws and regulations, judgment, coaching and training, accountability)
? Maximize human capital service to constituents. Deliver outstanding employee relations/benefits customer service. Treat all employees as customers. Deal with serious problems before they escalate to a formal legal process. Employ risk mitigation strategies as regards to international immigration and cross-border employment. In partnership with TeleTech?s legal counsel, personally manage the legal process including preparing documentation, conducting interviews, and preparing for meetings with courts and attorneys. (Legal documentation, fairness, attention to detail, customer service)
