Scope and purpose of position:
- To provide superior customer satisfaction by ensuring that all orders are delivered to the correct address within 30 minutes of placing the order in a hygienic manner and at the right temperature.
- Duties & responsibilities but not limited to:
- Take delivery orders on the phone when required and pass on the order to the crew.
- Help in bagging the orders for take away and delivery when required.
- Must be able to comment on the special features of various sandwiches on the phone.
- Must suggestive sell value meals and double meats on the phone.
- Pack up the order if it is to go.
- Clear tables and return trays to the counter when required.
- Assist in stock taking. Help out in the back area asn and when required with sundry tasks.
- Observe workplace hygiene, occupational health and safety, and security procedures.
- In coordination with the Restaurant management, develop a trade area map.
- Systematically distribute free delivery flyers in the target market.
- Keep track of all delivery addresses and sales figures for future reference.
- Be well groomed and in full uniform at all times.
- Responsible for the maintenance and upkeep of the motorcycle.
- Be warm and courteous to guests.
- Thank the guests as you leave. Be on time always.
- Responsible for running errand tasks for the restaurant as ordered by the Restaurant Manager.
- To check with the Restaurant management before leaving for the day.
- Attend shift briefings and ask questions.
- Will help with the mis - en - place of the restaurant when required.
- Inform superiors of any guest complaints, guest dissatisfaction or disagreements with guests, no matter how small the issue may be.
