Reporting to Reservations Manager, responsibilities and essential job functions include but are not limited to the following:
Manage scheduling of monthly Reservations Communications Meeting.
Complete bi-weekly the office staffing schedule (subject to approval by Director of Reservations).
Provide administrative support to Director of Reservations and action items as required in an efficient and professional manner.
Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Hotel standards.
Respond to all faxed reservation requests in a courteous, efficient, professional and friendly.
Ensure Reservations email box is responded to in an efficient manner by all Reservations Sales Agents as well as by Senior Reservation Agent & Administrator.
Convert reservation sales calls to actual bookings.
Assist with entering Group Reservation Rooming Lists/housing bureau forms as required.
Assist with Internet Reservations and housing processes.
Maintain good working relationships with Global Reservations Centre, Travel Agents and external /internal Guests.
Blocking guestrooms for incoming reservations based on specific guest requirements.
All other duties as assigned.
Qualifications:
Previous customer related experience required
Previous Property Manager System experience preferred
Computer literate in Microsoft Window applications required
Must be able to type 25 words per minute
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
