1) Continuous monitoring of the VAS platforms.
2) Daily Operations and Maintenance.
3) Doing regular heath checkups.
4) Preparing the reports.
5) Customer interface for that platform.
6) Solving and answering customer queries within stipulated time.
7) Solving customer complaints.
8) Give support during nights etc when on on-call Rota.
9) Proactively identifying the issues in the system and resolving them.
10) Taking Backups etc
11) Co-ordinating with different teams to resolve the service issues.
12) Using customer tools for logging incidences and findings etc.
13) Maintain the SLA
