Serve as Single Point of Contact between client, business units, service delivery and operations.
Drive collaboration between BU’s to improve the client experience and provide growth opportunities for our associates.
Provide strategic leadership and direction in service management supporting business units, growth and transformation activities.
Simplify client interactions with a single point of contact into operations/Bus.
Focus on Operations and CSI improvements and improving the client experience with positive results for the client, and the Business Units.
Expertly manage Service Delivery and Client escalations.
Interface with client regarding Change Management and Onboarding discussions.
