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Job Description

Responsibilities: ? Obtains client information though leads passed and marketing team ? Making outbound calls to all the list of leads received on a day to day basis ? Answer incoming/ inbound calls from customers and answer prospect client s inquiries and questions ? Booking appointments for car sellers, schedule on the calendar and send sms for appointment confirmation ? Handle complaints, rectify problems to the concerned person and provide complete information ? Ability to evaluate a particular lead if it is a potential car seller, make sure to understand the procedure before booking them in for inspection ? Has good knowledge in the business goals and structure; and knows the basic process and requirements ? Maintain an accurate daily report of all activities and call log ? Follows correct procedure regarding Data protection and client confidentiality Job Duties: ? Answer incoming calls and respond to customer s emails ? Management and resolve customer complaints ? Identify and escalate issues to supervisors ? Provide product and service information to customers ? Research required information using available resources ? Process orders, forms, and application ? Route calls to appropriate resources ? Document all call information according to standard operating procedures ? Recognize, document, and alert the management team of trends in customer calls ? Follow up customer calls where necessary ? Upsell products and services ? Complete call logs and reports ? Other duties as assigned

Posted By Al Shaya Group