KEY DUTIES & RESPONSIBILITIES ? Monitor accounts to identify outstanding debts ? Investigate historical data for each debt or bill ? Find and contact clients to ask about their overdue payments ? Take actions to encourage timely debt payments ? Process payments and refunds ? Resolve billing and customer credit issues ? Update account status records and collection efforts ? Report on collection activity and accounts receivable status KNOWLEDGE, SKILLS, COMPETENCIES Educational Qualification: Bachelors of Commerce Additional Qualification: Good knowledge Excel Years of Experience: Minimum 3 years of Proven experience as collection specialist Job specific skills: Knowledge in billing process, working knowledge of MS Office, patience and ability to manage stress, excellent communication skills, problem solving skills, negotiation skills. Key competencies: Stress management, analytical and problem solving skills etc.