The Administrative Assistant III performs high-level administrative functions to support corporate priorities and assist in meeting funder obligations and expectations in accordance with VON standards. The position provides support to the Director and Senior Vice President (SVP) as required. The Administrative Assistant III creates and manages a centralized, electronic information repository and provides analysis on various reports, KPIs and metrics to the Director. Key Responsibilities • Demonstrated experience in customer service, this role will interface with our internal staff, client/ family members and advisors as well as the general public. • Prepares and reports data monthly for all KPI metrics for the Director. • Supports the senior leadership team with scorecard tracking and measures that are reported to funders and meet Quality Framework needs, highlighting inconsistencies and deficiencies for management analysis and action planning. • Supports and coordinates the collection of data for reports utilized by the Director and Management when presenting statistical information to major funders and VON Senior Management Team. • Drafts formal communications on behalf of the Director and senior leadership team. • Documents and populates briefing notes, annual quality reports and quality plans for internal and external customers/funders.