As a F&B Attendant, you will be responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A F&B Attendant will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards: • Manage guest queries in a friendly, timely, and efficient manner • Ensure knowledge of menu and all products • Follow correct reporting procedures if faced with issues • Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene • Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay • Efficiently completes opening, closing and other side duties • Maintains all equipment in a clean and polished fashion as required • Ensures that required chemicals for duty are requisitioned and available for usage • Ensures that bars are sanitized and spotless before completion of duties • Replenishes bar supplies such as liquor, fruit, ice and dishes • Comply with hotel security, fire regulations and all health and safety legislation What are we looking for? A F&B Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • Positive attitude • Good communication skills (oral and Written) • Committed to delivering high levels of customer service • Excellent grooming standards • Flexibility to respond to a range of different work situations • Ability to work on your own or in teams
