Provide exceptional customer service by assisting customers with their transport refrigeration needs and ensuring their satisfaction. Diagnose and troubleshoot refrigeration system issues, providing accurate and timely solutions to customers. Schedule and coordinate service appointments, ensuring efficient use of resources and minimizing downtime for customers. Maintain detailed records of customer interactions, service history, and repairs performed. Collaborate with technicians and parts department to ensure timely and accurate completion of repairs. Ensure compliance with safety regulations and company policies. Continuously strive to improve customer satisfaction and loyalty through exceptional service and personalized solutions.