Provide exceptional customer service by effectively communicating with customers and addressing their needs and concerns. Schedule and coordinate repairs and services for bodyshop customers, ensuring efficient and timely completion of work. Estimate repair costs and prepare accurate and detailed quotes for customers, explaining the scope of work and associated costs. Collaborate with technicians and other team members to ensure seamless workflow and quality repairs. Maintain accurate and up-to-date records of customer interactions, repairs, and service history. Follow up with customers to ensure their satisfaction and address any additional concerns or issues. Coordinate with insurance companies and adjusters to handle claims and process payments. Stay updated on industry trends, new technologies, and best practices in automotive body repairs. Adhere to company policies, procedures, and safety guidelines to ensure a safe and productive work environment.