Company is a leading Diamond and Jewellry Company with International Branches and a global marketing set-up and clientele base. Turnover approx. 3000 crores. Job Location: Andheri , Seepz SEZ/Dubai Job Position: Head Sales/CRM Qualifications : Minimum Graduate . Post Graduate qualifications preferred. Minimum 5-15 Years Experience in Sales in a Senior Role . Must have experience in Gems and Jewellry Industry. JOB DESCRIPTION: Oversee all Customer Relationship and Sales functionsTo contribute to the development, implementation, monitoring and review of a business strategy that maximizes the business unit's topManage clients from first point of contact to post-sale services. Also compile and manage customer base.Overseeing the relationship with customers handled by your team.Source rare gems for high end clienteleResolving customer complaints quickly and efficiently.Keeping customers updated on the latest products in order to increase sales.Meeting with managers in the organization to plan strategically.Developing and implementing marketing techniques that will drive new customersExpanding the customer base by upselling and cross-selling.Hands on experience of European Markets.Visiting customers as and when required & attending exhibitions. Understanding key customer individual needs and addressing them.Conducting business reviews using CRM programs.Knowing your competition and strategizing accordingly.MIS and Analytics: Analyze the actual v/s planned, discuss with the relevant stakeholders, and take corrective action wherever needed.Key Skills: Proven work experience as a CRM Director or similar roleSolid background in customer acquisition strategiesAn ability to manage marketing projects end-to-endStrong communication skills along with a customer-oriented attitudeMail CVs with photo asap to : andrea.ascenthr@gmail.com