Company is a leading Diamond and Jewellry Company with International Branches and a global marketing set-up and clientele base. Turnover approx. 3000 crores. Job Location: Andheri , Seepz SEZ/Dubai Job Position: Head Sales/CRM Qualifications : Minimum Graduate . Post Graduate qualifications preferred. Minimum 5-15 Years Experience in Sales in a Senior Role . Must have experience in Gems and Jewellry Industry. JOB DESCRIPTION: • Oversee all Customer Relationship and Sales functions • To contribute to the development, implementation, monitoring and review of a business strategy that maximizes the business unit's top • Manage clients from first point of contact to post-sale services. Also compile and manage customer base. • Overseeing the relationship with customers handled by your team. • Source rare gems for high end clientele • Resolving customer complaints quickly and efficiently. • Keeping customers updated on the latest products in order to increase sales. • Meeting with managers in the organization to plan strategically. • Developing and implementing marketing techniques that will drive new customers • Expanding the customer base by upselling and cross-selling. • Hands on experience of European Markets. • Visiting customers as and when required & attending exhibitions. • Understanding key customer individual needs and addressing them. • Conducting business reviews using CRM programs. • Knowing your competition and strategizing accordingly. • MIS and Analytics: Analyze the actual v/s planned, discuss with the relevant stakeholders, and take corrective action wherever needed. Key Skills: • Proven work experience as a CRM Director or similar role • Solid background in customer acquisition strategies • An ability to manage marketing projects end-to-end • Strong communication skills along with a customer-oriented attitude