Greet and welcome guests with a friendly and professional demeanor. Handle guest check-ins and check-outs efficiently and accurately. Provide information about hotel facilities, services, and local attractions. Resolve guest complaints and issues in a timely and satisfactory manner. Answer phone calls and respond to inquiries in a polite and helpful manner. Process payments and maintain accurate records of transactions. Stay updated on hotel policies and procedures to provide accurate information to guests. Maintain cleanliness and organization of the front desk area. Assist guests with luggage and transportation arrangements. Coordinate with other hotel departments to ensure guest satisfaction.