Provide excellent customer service by answering incoming calls and addressing customer inquiries and concerns. Maintain a friendly, professional, and welcoming attitude toward the customer; Assist customers with product information, pricing, and order placement. Resolve customer complaints and issues in a professional and timely manner. Maintain accurate customer records and update information as needed. Collaborate with other team members to ensure efficient and effective customer service. Follow company policies and procedures to ensure customer satisfaction. Meet or exceed individual and team performance goals. Maintain a positive and professional attitude in all customer interactions.