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Job Description

Administrative Responsibilities: Office Management: Ensure the smooth operation of the office, including maintaining supplies, equipment, and general office organization. Data Entry: Accurate and timely data entry into relevant databases, spreadsheets, or CRM systems. Scheduling: Managing appointments, meetings, and coordinating schedules for team members or clients. Document Management: Handling and organizing documents, including filing, scanning, and record-keeping. Correspondence: Managing and responding to emails, phone calls, and other forms of communication in a professional and timely manner. Billing and Invoicing: Preparing and processing invoices, as well as tracking payments and following up on overdue accounts. Travel Coordination: Making travel arrangements, such as booking flights, accommodations, and transportation when necessary. Report Generation: Preparing reports or documents as required by management or clients. Customer Service Responsibilities: Client Interaction: Interacting with clients, customers, or visitors in a friendly and professional manner, both in-person and over the phone. Inquiries and Issue Resolution: Addressing client inquiries, concerns, and issues promptly and effectively. Product/Service Knowledge: Possessing a deep understanding of the company's products or services and being able to provide information to clients. Order Processing: Assisting with order placements, tracking, and delivery, ensuring that orders are processed accurately and on time. Complaint Handling: Managing and resolving client complaints or escalations while ensuring customer satisfaction. Feedback Collection: Gathering feedback from clients to improve services and products. Account Management: Managing client accounts, updating contact information, and maintaining accurate records. Customer Follow-Up: Contacting clients to gather feedback, ensure satisfaction, and offer additional assistance. Cross-Selling and Upselling: Identifying opportunities to promote additional products or services to existing clients. Quality Assurance: Monitoring service quality and ensuring that customer service standards are met or exceeded. Conflict Resolution: Resolving conflicts and disputes in a diplomatic and professional manner. The role of an Administrative Cum Customer Service Coordinator requires excellent organizational skills, strong communication abilities, and a focus on providing exceptional customer service while efficiently managing administrative tasks. Specific responsibilities may vary depending on the organization and industry.

Posted By Raj Singh