Greeting customers in a friendly manner and taking food and drink orders Preparing and serving beverages such as drip coffee, espresso-based drinks, tea and other specialty drinks Preparing and serving food items such as soups, sandwiches and pastries Answering customers’ questions about menu choices Promoting and recommending menu options to customers Taking payment from customers Tracking and ordering inventory for cafe and beverage supplies, such as coffee beans, milk, napkins and cups Maintaining espresso machines, grinders, coffee machines and other equipment by cleaning, troubleshooting and scheduling repairs Keeping the work environment and cafe seating area clean, sanitary and organized Responding to and resolving customer concerns or complaints Evaluating and modifying processes to improve efficiency and quality of service Attracting new customers and refining the menu