1. Coordination for our customers 2. Coordinating with the Data controller and Inspection Team · Coordinate with data controller and inspection team to solve pending food outlets issues 3. Coordination of GTCC · Timely support responses via telephone and email · Customer Satisfaction · Coordinating with other departments to ensure that support services are meeting the deadlines. · Observe and support for daily Operations 4. Troubleshooting of the system · Correct determination of the reported issues’ criticality. · Rate of the support response and number of the resolved issues. · Criticality of the issue to be categorized as major, moderate and minor. 5. To take follow ups from the food outlets for Grease Trap cleaning · Keep a tab on food outlets for grease trap cleaning · Get a list of food outlets to call from data analyst/controller