· To ensure that all necessary supporting documentation is completed to enable the department to efficiently carry out their purpose within the agreed P&C policies · To complete, implement, maintain, and record all filing systems across the department, with an emphasis on moving towards a ‘paperless’ environment · To liaise at all levels of the business, and externally, to ensure that all necessary information is gathered to support the department objectives · To attend meetings with line managers as required, keeping and publishing minutes accordingly · To coach and train the team as required on policies, procedures, and processes · Follow up on meetings as required with stakeholders, and update any trackers and systems · Management of the Business Support Team to continually improve quality of analysis, efficiencies, and productivity in the business · To act as the focal point in the P&C department for all process and procedural issues, responding/acting on their requirements, delegating, coordinating among concerned stakeholders, and following up on tasks until completion · To process Workflows and Oracle (or any other system) tasks on behalf of the team as required, including supplier pre-qualification · To initiate process improvements and be proactive in setting and meeting / exceeding internal customer KPI’s · To perform any other duties as may be reasonably required JOB CONTEXT & COMPLEXITY · Ensuring timely compliance to existing P&C policies and consolidating all associated needs, but at the same time, continually seeking improvements to the process, and making appropriate recommendations for change to the MD · Ensuring the integrity and validity of all data used in the Department and ensuring that the data may be reported in a meaningful manner to enable best commercial and business decisions to be made · Balancing the need for providing an excellent service to the BU, but at the same time, safeguarding the spend of the Group and improving compliance and spend under management Boundaries & DECISION MAKING AUTHORITY · Decision making authority with regards to day-to-day operations as defined for the position · Decision making authority will lie with the Department Head and BU Head as per the Nakheel Delegation of Authority (DoA)