Job Description: Certainly, here's a job description for the role of a Manager for an Equester Application focused on registering stables, equestrian centers, riders, and facilitating class bookings: Job Title: Equester Application Manager Location: Dubai Position Type: Full-Time About Us: Equester Portal is a dynamic and innovative equestrian technology company dedicated to revolutionizing the horse riding industry. We have developed a cutting-edge equestrian application that connects riders, stables, and equestrian centers, making it easier than ever to book classes and enjoy the world of horse riding. Job Overview: We are seeking an experienced and results-driven Equester Application Manager to lead the growth and development of our equestrian platform. The ideal candidate will have a passion for the equestrian industry, strong business development skills, and a proven track record of managing technology platforms. Key Responsibilities: 1. Business Development: Identify, approach, and onboard stables and equestrian centers onto our platform. Establish strategic partnerships and collaborations within the equestrian industry. Develop and execute a growth strategy to expand our user base. 2. User Engagement and Marketing: Ensure riders actively use the application to book classes. Plan and execute marketing campaigns to attract and retain stables, equestrian centers, and riders. Utilize social media and other digital channels to promote the application. 3. Stable and Rider Management: Oversee the registration process for stables, equestrian centers, and riders. Maintain accurate and up-to-date information on the platform. Verify rider profiles and credentials. 4. Class Booking Management: Monitor and optimize the class booking system for seamless functionality. Address technical issues related to class bookings promptly. Improve the overall user experience for both stables/centers and riders. 5. Data Analysis and Optimization: Analyze user data, booking trends, and user feedback to make data-driven decisions. Identify areas for improvement and implement strategies to enhance the application's performance. 6. Customer Support: Provide exceptional customer support to address user inquiries and issues. Ensure timely and effective resolution of problems. Qualifications: Bachelor's degree in Business, Marketing, or a related field (MBA a plus). Strong knowledge of the equestrian industry. Proven experience in business development and growth strategies. Excellent communication and negotiation skills. Data-driven decision-making abilities. Familiarity with digital marketing and social media. Technical aptitude and ability to troubleshoot technical issues. Exceptional customer service skills. Team leadership and management experience preferred. How to Apply: Interested candidates are encouraged to submit their resume and a cover letter detailing their relevant experience and qualifications to info@equester.ae Equester Portal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description can serve as a starting point. You may need to customize it further to align with your specific business needs and company culture. Note: Please find below the KPI for the Manager Role. Key Performance Indicators (KPIs): 1. User Acquisition and Retention: Number of new stables and equestrian centers registered. Rider registration and retention rates. User engagement metrics, such as active users and session duration. 2. Booking Metrics: Number of classes booked through the application. Conversion rates from app visitors to class bookings. Revenue generated through class bookings. 3. User Satisfaction: User satisfaction surveys and feedback. App ratings and reviews. 4. Marketing Effectiveness: Return on investment (ROI) for marketing campaigns. Growth in user base attributed to marketing efforts. 5. Data Analysis and Optimization: Improvements in user engagement and booking rates based on data-driven decisions. Reduction in technical issues related to class bookings. 6. Customer Support Performance: Response and resolution times for user inquiries. User satisfaction with customer support services. Job Type: Part-time Salary: AED3,000.00 - AED7,000.00 per month Expected hours: 12 per week Ability to commute/relocate: Dubai: Reliably commute or planning to relocate before starting work (Required) Application Deadline: 26/11/2023