Responding to customer inquiries and resolving issues in a timely and professional manner. Managing and maintaining customer accounts, ensuring accurate and up-to-date information. Providing product and service information to customers, including pricing and availability. Handling customer complaints and escalations, finding appropriate solutions to ensure customer satisfaction. Processing orders, returns, and exchanges efficiently and accurately. Building and maintaining strong relationships with customers, understanding their needs and preferences. Collaborating with internal teams to address customer concerns and improve overall customer experience. Identifying opportunities to upsell or cross-sell products and services to customers.