Our solutions make a difference – and so do our people. Wolters Kluwer (WK) Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Its industry-leading solutions include UpToDate and a suite of offerings provided by Clinical Drug Information. Clinical Drug Information provides an aligned medication decision support solution, including both EMR-integrated drug data using our “on-line drug screening solution called Medi-Span Clinical (MSC)” and point-of-care drug reference information “Lexicomp”. We are seeing increasing demand for our MSC solution and in order to support the solution, we are seeking to hire a dynamic & energetic Implementation Services Specialist. To mirror client growth we will hire in Saudi Arabia. In this role, your primary responsibility will be to manage internal and external expectations for MSC implementations, thereby increasing our ability to win new MSC opportunities, manage the implementation commitments and performance and retain MSC customers. This role will be deeply engaged in both new business and existing accounts and will be integrated with the outside sales team while also liaising with marketing, product management, customer service and implementation specialists. You will work closely with country heads and sales account managers to acquire new and retain existing MSC customers. Responsibilities: Improving our implementation performance and effectiveness while helping the sales team increase our base of MSC customers. Your responsibilities will cover both pre-sales and post-sales activities for your assigned region Pre-Sales: Serve as a technical product expert in support of the sales team’s efforts to build and progress their pipeline. This includes engaging with identified prospects to present and explain product capabilities and benefits, overcome objections and define implementation project needs and scope. Build an understanding of the local markets and key drivers for the solution, soliciting feedback from customers, gathering competitive intelligence, providing real time feedback to stakeholders to improve overall MSC business Support the activities related to MSC sales pipeline to ensure achievement of quarterly and annual, revenue sales targets, with timely and accurate reporting of pipeline, sales forecast Raise awareness of our MSC solutions through participation in customer engagements, marketing conferences & exhibitions Implementation Scoping: Serve as an implementation project management expert and ensure proper controls on commitments related to implementation services. This includes responsibility for: Scoping all potential projects so that requirements are understood and defined to ensure customer expectations are met and internal resources are available Documenting customer needs and our commitments in Scopes of Work to be negotiated and executed with the customer by mutual agreement Coordinating internal reporting and pipeline reviews for teams and resources impacted by MSC implementation, mapping and product commitments Broad Activities relating to Post-Sales: Working with our internal teams, you will ensure that implementation projects are managed and completed effectively, efficiently and to assure customer satisfaction. Collaborate closely with assigned implementation team to review project status Communicate proactively with the customer to manage their expectations and fulfilment of their obligations according to the established Scope of Work Escalate implementation issues, as necessary, internally with the sales organization and externally with the customer, focusing on positive resolution of identified issues Review existing status of customer’s MSC deployment; work with product unit to address any issues, gaps and thereby ensure high customer satisfaction. Report regularly on customer status and requirements to internal stakeholders Develop best practices, references from customer wins, case studies Requirements: Minimum five years plus where you have delivered & owned complex Healthcare IT projects in health systems. Strong knowledge of EHR systems Proven enterprise sales support experience and ability to drive delivery of complex services/solutions with C-level stakeholders Knowledge of the Healthcare market, or experience in selling Healthcare IT solutions is desirable Excellent communication and interpersonal are essential Confident and able to deal with customers at all levels, and to demonstrate/present the value of solution to a diverse, target audience and articulate how these would benefit to healthcare provider(s) and its users Proven ability to build, develop and maintain a wide range of business relationships Commercially aware and with strong business acumen Independent, highly motivated with ability to work autonomously, managing and prioritizing activities to meet customer needs as well WK CE sales targets Fluent in English– written, reading and spoken. Willing and able to travel within the territory (up to 70%); to International sales meetings and conferences as required Why Wolters Kluwer Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping clinicians provide optimal care for their patients. Its industry-leading solutions include UpToDate and a suite of offerings provided by Clinical Drug Information. UpToDate clinical decision support is trusted by over 1 million clinicians in more than 170 countries to help them strengthen point-of-care decision making. More than 60 research studies show UpToDate helps improve patient care and hospital performance, including reduced lengths of stay, adverse complications and mortality. Clinical Drug Information provides an aligned medication decision support solution, including both EMR-integrated drug data and point-of-care drug reference information, featuring Lexicomp, Medi-Span, and Facts & Comparisons applications. Impacting more than 13 million lives a day, Clinical Drug Information solutions help save time, reduce medication errors, and enhance patient outcomes for thousands of hospitals and health systems, top-grossing retail pharmacies and payers, and tens of thousands of individual clinicians worldwide. About Us Wolters Kluwer is a global provider of professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors. For 180 years, Wolters Kluwer has been innovating the way professionals and businesses work. Our employees are at the cornerstone of bringing our vision to life. Our pursuit of excellence coupled with the pride we take in our work, enables our customers to solve their most critical problems. At Wolters Kluwer we encourage you to be your unique self, bring your ideas to life, learn, develop, and thrive. We offer you a world of endless opportunities. Join us and build a brighter future! Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. ?The company is headquartered in Alphen aan den Rijn, the Netherlands. ?Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. GDPR Wolters Kluwer wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy & Cookies page.