Job objectives Ensure profitable growth of Aftermarket customer segment Ensure right sales cost base Identify business potential and describe long term plans for its achievement Ensure high level of customer satisfaction including fulfilment of support obligations for Airbus Office Manager Satair Dubai Site Position will refer to HO of Commercial & Support EMEA (ASCE) Primary responsibilities Ensure adherence to the targets for revenue, profit and cost budgets for the function, as expressed in budgets and in the AOP Ensure proper management of Satair’s opportunity pipeline using the CRM tool Ensure understanding of the customer and supplier situation and needs to ensure proper regional support Implement collaborative efforts between COD, Supply Chain, Product Management and other relevant departments where necessary Ensure functional effectiveness in order to meet defined KPIs, which may be revised from time to time Understand the global and regional market requirements and be voice of the customer inside Satair Contribute to the overall CSIP result by consolidating and coaching corrective and preventive improvement actions Continued customer communication and relationship management through continuous visits and corresponding communication about CSIP actions and progresses Represent Airbus/Satair during customer events, such as exhibitions, symposia, conferences, etc. Improve the collective efficiency on operational issues through efficient management and decision process Actively contribute to the existing product and services improvements based on customer/market feedback Serve as the office manager for the Satair Dubai including direct or proximity management of the employees in the region Represent and ensure a close link between Satair in the region and the Airbus Commercial and Service organisation Ensure adherence to HR policies and headcount planning for Dubai Site Actively work on leadership culture improvement Set clear objectives, targets and success criteria for own area in accordance with management and ensure compliance, this includes annual reviews and qualification assessment, skills development; on-board and train newcomers Secondary responsibilities Support sales team in development of objectives and account plans Assist in managing customer complaints or issues addressed General Comply with Satair’s mission, values and Quality Management procedures Comply with Satair’s guidelines on Ethics & Compliance Understanding, sharing and living of Satair values and rules Respect Satair processes and procedures agreed per function Keep the direct report informed of the status of agreed tasks and of any critical problem areas Participate in optimizing Satair’s business procedures by applying existing Satair’s IT systems Comment/advise on unsatisfactory situations within the organization, and propose potential solutions for improvements Identify and offer suggestions to improve efficiency Be well informed about and familiar with the latest developments in Satair's business Have an inter-cultural understanding Participate in occupational safety and health efforts Contribute towards a positive and inspiring working environment Personal & interpersonal skills Customer minded Strong team player Excellent communication skills Good analytical skill; ability to see the bigger picture and derive mid to long term recommendations on way forward Ability to balance and align varying interests of stakeholders Diplomatic sense and open/‘out-of-silo’ mind-set, ability to build successful relations across functions and with all stakeholders Ability to work in an international context Professional skills Strong business acumen High degree of aviation business understanding specifically in the area of spares support, supply chain management, maintenance, understanding of material support obligations from aircraft purchase agreements Knowledge, understanding and experience in the distribution material business segment Knowledge, understanding and experience in the used materials and aircraft broker segment Strategic and operational sales management Leading and coaching key account management teams Frequent traveling Management & leadership skills Strong stakeholder management Relationship management Leadership of multi-cultural team Effective collaboration with other leaders in Satair Act according to Satair’s management guidelines and tools Ability to execute and drive change KPIs Ensure continuous improvement of customer satisfaction (CSIP) Achieve set sales-oriented objectives Adherence to headcount and cost budgets Level of employee satisfaction This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus Africa and Middle East FZE Employment Type: Permanent ------- Experience Level: Professional Job Family: Leadership By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.