Job Summary:
We are seeking a highly motivated and detail-oriented individual to join as Group E-Commerce Assistant Operations Manager. The ideal candidate will have a strong understanding of e-commerce operations (middle & last mile), along with an understanding of customer service. This role involves overseeing day-to-day operations, managing inventory, optimizing last-mile processes, and ensuring a seamless customer experience.
Responsibilities:
Operations Management:
· Oversee daily e-commerce operations, ensuring smooth functioning of the middle mile (order processing, inventory management, etc.) and the last mile (fulfillment & dispatch).
· Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement solutions.
Vendor Management:
· Coordinate with the 3P team for proper execution of Ops planners, manpower deployment, fleet management, and dispatch actionable.
Customer Service:
· Lead the customer service team to ensure prompt and effective resolution of customer inquiries, complaints, and issues.
Team Handling:
· Lead the ground operations team of each country, region, or FFC for the proper execution of key ops actionable.
· Prepare a monthly learning calendar for the ground ops team to ensure the team is equipped with basic ops knowledge and upgrades.