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We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

Job Family Definition

Local HR Services are Functional Specialists providing unique country expertise to deliver best in class customer experience across the employee life cycle while at the same time driving operational excellence to ensure compliance. Collaboration being at the core of the team success, acts as Global Service Delivery liaison between country and global teams, forming key partnerships with HR Directors, People Relations, TR and all other HR teams, corporate functions and external vendors. This partnership, acting as country subject matter expert is key for the successful implementation of new policies, services and tools.

The LHRS Consultant working independently in their role, utilising their unique country expertise, solid local HR policy, employment legislation, regional and process knowledge is responsible for delivering Local HR Services portfolio items either onsite or remotely acting as local subject matter experts. These activities include:

Key Responsibilities and Tasks

Employee Lifecycle Support

• Evaluates and validates HR processes which require specific local HR policy or employment legislation expertise along the employees lifecycle, acting as local subject matter experts.
• The Local HR Services delivers unique country support playing a fundamental local role:
  • Onboarding (New hire day 1 onboarding sessions)
  • Work and Life events (local HR policy validation of contractual changes and absence management, and benefits operations)
  • Offboarding (involuntary and voluntary end of employment).
• Offers a broad 1:1 HR consultancy to our customers on local HR policies.
• Ensures accurate knowledge and content management on all-relevant platforms are in place as well as SAP One updates for Local HR Services specific portfolio items.
• Acts as a 2nd level case manager for local HR policy queries in a service orientated and compliant way.
• Manages non digital employee files and HR documentation wet signatures in countries where it is a legal and/or language requirement.
• Supports local regulatory activities to ensure country compliance.

SAPs Organizational Support

• Support HR activities which relate to SAPs business development such as company restructurings, company code creation, and SAP location consolidation.
• Takes a key role in M&A projects based on unique country expertise and manages post-Merger activities to support a successful integration.

Drives Process Improvement & Innovation

• Continuously monitors SLAs, KPIs and customer feedback seeking ways to improve work and processes, assessing service efficiency, risks, utilization, and customer experience.
• Takes a key role in the roll-out of new processes, tools and/or technology connected with Local Services Portfolio.
  • Work with project/ process owner on project scope, project plan, coordinate with IT on technology updates, testing, training, communication and change management to all stakeholders.
  • Take proper risk and issue assessment. Ensure project deadlines are met ensuring a quality output.

Partnership with other HR teams

• Acts as a trusted partner and liaison with other HR teams, stakeholders, and vendors for the successful implementation and enhancements of new and existing local policies, tools, and processes as a country subject matter expert.
• In exceptional cases may represent other HR teams who are not located onsite, where on-site HR presence is essential for compliance reasons (examples: wet signature documentation - in/voluntary termination notice, salary deduction; in-person SAP HR representation at government offices, embassies, etc.).

Experience & Educational Requirements

Experience & Language Requirements

• 4-5 years working experience in HR, preferably in a multinational company in IT sector.
• Local employment legislation knowledge essential.
• Bi-lingual skills (English + Arabic).
• HR experience in the following areas: staffing, benefits, compensation, employee relations, payroll and data maintenance.
• Experience working within a customer orientated environment preferred.

Education
Bachelor’s degree in Business Administration or related field.

Professional Training & Certification

HR certificate and technical skills certificate (MS Office)

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 386524 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.