Adheres to the divisions policies, procedures and standards while ensuring compliance with applicable regulatory bodies.
Routine review of system stability and awareness of known issues.
Resolving user issues and handling business requests relating to system operations.
Maintaining business relations along with the head of systems management with system integrators and manufacturers of the telecoms system.
Assisting help desk, departmental operations team and other central resource groups executing change activities where voice activities technology input/assistance is required.
Supervises and controls implementations, configurations and roll out of user services.
Acts as a liaison between the project team, user departments and vendors in resolving problems.
Leverage skills in areas out of scope when possible and demonstrate a pro-active team involvement in the organization (Not at the cost of work or projects at hand).
