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As a Retention Account manager, you will be responsible for managing and nurturing relationships with our existing clients to drive customer retention and loyalty. You will work closely with our customers to understand their needs, address any concerns, and proactively identify opportunities to enhance their experience with our products/services. Your primary goal will be to increase customer satisfaction, and drive revenue growth through upselling and cross-selling initiatives.

Sunny Marketing Co.

Office # 309, Opal Tower, Business Bay, Dubai

www.sunnymarketing.co

KEY RESPONSIBILITIES:

• Develop and implement strategies to improve customer retention rates.
• Proactively engage with clients to understand their needs and provide solutions.
• Monitor customer metrics and analyze data to identify trends and opportunities.
• Collaborate with cross-functional teams to ensure a seamless customer experience.
• Drive upsells and cross-sell opportunities to maximize customer lifetime value.
• Provide exceptional customer service and support to maintain strong client relationships.

QUALIFICATIONS:

• 2 or 1 years of experience in account management or customer success roles
• Proven track record of driving customer retention and revenue growth
• Excellent communication and interpersonal skills
• Strong analytical skills with the ability to interpret data and make strategic recommendations.

If you are a self-starter with a passion for the financial markets, we encourage you to apply for this exciting opportunity.

Please send your CV to as well on WhatsApp +971 56 547 2455

Job Types: Full-time, Temporary
Contract length: 24 months

Pay: From AED3,000.00 per month