We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Role Purpose
Lead on project management and implementation of regional and global solutions into MEA.
Main Accountabilities: Service delivery - Lead on project management and implementation of SLA (Service Level Agreement) this includes requirements and performance management of interventions applied. Implements a range of standardised, operational procedures and systems within the Teaching Centre(s) to achieve specified, clearly measurable targets (revenue, volume, time and/or cost).
- Provides support and oversight to Operations colleagues across the region pertaining to interventions applied.
- Identifies and shares examples of best practice with the region. Implement process improvements and support teams through the change.
Relationship and Stakeholder management - Develops and maintains excellent relationships and communication with internal stakeholders across a range of business and geographical areas, to inform and enable medium-term innovation and improvements in the quality of teaching delivery.
Analysis and Reporting - Supports business process improvement through reviewing data, analysing outcomes and providing recommendations to the Cluster Operations Lead.
- Reports on areas if inefficiency and propose potential interventions.
Risk and compliance - Identifies risk areas associated with non-complance of with implementation of improvement initiatives. Escalate to Cluster Operations Lead.
Commercial and/or financial management - Lead on the implementation and roll-out of the global and regional financial compliance aim solutions including reconciliation policies, stock management policies etc.
Leadership & management - Support country teams in development towards effective delivery of services and delivery of work plan. Support teams through process and change implementation.
- Tasks and coordinates others (e.g. third party suppliers, external partners) to complete activities in accordance with agreed service delivery/ contractual requirements (e.g. cost schedules, time deadlines etc.).
About You (essential requirements for the role): - Experience of operations management with exposure to streamlining operations.
- Experience of cost management.
- Experience of successfully delivery of business process improvement.
Desirable Requirements: - Experience of working as part of a dispersed team
- Experience of implementing change.
- Experience of operations within teaching delivery
Further Information - Number of positions: 1
- Location: Flexible across Gulf countries
- Deadline to receive applications: May 6, 2024
- Contract and PB: FTC – PB6
Please note that all applications should be submitted in English only.
It is advisable to apply in advance to avoid any technical issues at the last moment
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
