This role will work closely with our technology team to ensure the stability of our platforms, drive the adoption of new technology features, and help evaluate the competitive landscape to keep us ahead of the curve.
Responsibilities:
• Collaborate with Technology & Business Teams: Act as the main point of contact between business and technology teams, ensuring clear communication and alignment on goals, deadlines, and expectations.
• App Stability & Performance Monitoring: Partner with the tech team to ensure ongoing monitoring and improvement of app stability, resolving issues, and identifying proactive solutions to enhance performance.
• Feature Adoption & Rollout: Support the technology team in promoting and ensuring smooth adoption of new app features and functionalities, working with both internal stakeholders and customers for feedback.
• Competitive Research & Market Analysis: Conduct regular evaluations of competitor products, features, and trends in the eCommerce space, providing insights and actionable recommendations to keep the company ahead of the competition.
• Roadmap Planning & Execution: Help define product strategy and roadmap priorities based on market trends, customer feedback, and business goals, balancing technological capabilities with business needs.
• Data-Driven Decision Making: Leverage analytics and performance data to make informed decisions about product improvements, feature updates, and operational changes.
• Stakeholder Management: Regularly communicate project status, challenges, and opportunities to senior leadership and other key stakeholders.