Job Description
Job Title: Application Support Engineer – Production Support & Cloud Operations
Location: [Specify Location]
Job Type: Full-Time / Contract
Experience Level: 4+ Years
Job Summary:
We are looking for a skilled Application Support Engineer with expertise in Production Support, Cloud Operations, Incident Management, and Application Monitoring. The ideal candidate should have strong problem-solving abilities, a customer-first mindset, and hands-on experience with cloud technologies and IT operations.
Key Responsibilities:
- Provide L2/L3 support for production systems, ensuring high availability and minimal downtime.
- Monitor and manage critical applications to detect and resolve issues proactively.
- Handle incident management, troubleshooting, and resolution of complex system issues within SLA timelines.
- Conduct Root Cause Analysis (RCA) and implement long-term solutions for system stability.
- Act as an escalation point for high-severity incidents, coordinating with stakeholders for resolution.
- Develop and maintain knowledge base documents and runbooks for team efficiency.
- Collaborate with global teams across NA, EMEA, and APAC regions for seamless production support.
- Work with CI/CD tools (Jenkins, Git), containerization tools (Docker), and AWS cloud services to optimize application performance.
- Manage network components such as routers, route tables, and switches to ensure connectivity and security.
- Participate in event management and project implementation from requirement gathering to deployment.
- Drive a culture of learning and growth, providing training to team members for continuous improvement.
Required Skills & Qualifications:
- Certifications: ITIL V4 Foundation & AWS Certified Cloud Practitioner (or equivalent cloud certification).
- Technical Expertise:
- Production Support & Application Monitoring
- Incident & Problem Management
- Cloud Operations (AWS preferred)
- CI/CD (Jenkins, Git, Docker)
- IT Networking (Routers, Switches, Route Tables)
- Strong communication and stakeholder management skills.
- Experience in banking or financial services domain is a plus.
Why Join Us?
- Opportunity to work on business-critical applications in a global environment.
- Exposure to cutting-edge cloud technologies and DevOps practices.
- Collaborative and dynamic work culture with career growth opportunities.
If you are a proactive and technically sound professional looking to advance your career in Production Support & Cloud Operations, we encourage you to apply! Apply at directly : Type: Full-time
