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IT Officer
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Job Description

  • Manage and Support IT Infrastructure of UAE Operations.
  • Liaison with Business Team, Regulators, Vendors and Corporate Office for Technology related matters.
  • End-to-end execution of Technology Projects and initiatives.
  • Ensure KPIs assigned to the department with respect to Service Availability and Uptime.
  • SLA monitoring and implementation with external/internal stakeholders.
  • BCP and DR drill implementation.
  • Day to day execution of operational tasks assigned to IT Department.
  • Handle incidents and service requests from all internal stakeholders with respect to IT.
  • Monitoring and day-to-day execution of IT Policy & IT Manual.
  • End-to-end procurement process including requirement finalization, negotiation/RFP, approval, payments and reporting.
  • Managing the local DC/DR Infrastructure, Desktops, ATMs, Internal Networks and other IT Infrastructure.
  • Level-3 Support of Applications hosted from Global DC/DR and ensure SLA terms.
  • Closely associate with higher management and business team for aligning IT Strategy with the business strategy of the operations.
  • Should have had IT Projects in any previous assignment
  • Analyzing and understanding the market best practices for various digital products and formalize the strategy for implementation of same.
  • Develop comprehensive project plans that align with the strategic goals of the digital banking department.
  • Define project scope, objectives, and deliverables in collaboration with respective teams and stakeholders.
  • Create and manage detailed project timelines, ensuring achievement of milestones.
  • Effectively manage relationships with vendors and service providers.
  • Ensure projects meets with all regulatory compliances/ timeline and banks norms.
  • Handling the operational activities of digital products and maintenance of Physical Asset like ATM, TAB etc.
  • Working closely with vendors, management and regulatory authorities regarding for digital products;
  • Preparing written proposals or requests
  • Coordinate with cross functional teams including developers, tech team and business teams to implement new features and services

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