1. Fraud Monitoring & Analysis · Monitor post transaction fraud alerts across payments channels · Analyze suspicious transactions and customer behaviour to detect potential fraud patterns · Conduct detailed investigations on reported fraudulent cases & prepare incident reports · Utilize fraud monitoring tools such as Cybersource and Brighterion for alert handling & rule management. 2. Experience in Payment Gateways · Manage activities related to Ecommerce Fraud Acquiring via CyberSource, MPGS & Brighterion platforms. · Support fraud rule tuning, configuration and system enhancement to optimize fraud detection and transaction acceptance rates. · Work with gateway vendors to test, validate and deploy new fraud management functionalities. 3. Risk Assessment & Control · Assess merchant & customer risk profiles during onboarding & ongoing reviews · Perform transaction-level risk analysis to identify anomalies or deviations from normal behaviour. · Support the development of risk scoring models and rules to enhance fraud detection accuracy · Recommend improvements in controls to minimize exposure to operational and fraud risks. · Evaluate chargeback trends and identify root causes to recommend preventive controls. 4. Reporting & Documentation · Prepare daily, weekly & monthly fraud & risk performance reports. · Maintain detailed documentation for all investigations, findings and actions taken · Share insights & emerging fraud trends with management. 5. Policy, Compliance & Coordination · Ensure adherence to internal risk & compliance policies as well as card scheme mandates · Ensure scheme compliance mandates are regularly reviewed to avoid any financial penalties. · Liaise with banks, payment processors, law enforcements and other stakeholders for fraud case resolution. · Assist in drafting SOPs and control documentation for fraud prevention processes. 6. Continuous Improvement & Training · Stay updated with the latest fraud trends, schemes and technologies in the payments ecosystem. · Support training initiatives for staff and merchants on fraud awareness and prevention