• Provide first-line technical support to users with hardware and software issues. • Diagnose and troubleshoot desktop and system problems in a timely manner. • Install, configure, and upgrade desktops, laptops, and related hardware. • Manage and maintain user accounts within Active Directory environments. • Assist with the deployment and maintenance of software and updates. • Coordinate with the IT team for network troubleshooting and server issues. • Document support processes and maintain accurate support records and logs. • Provide training and guidance to users on IT processes and procedures. • Perform regular system backups and data recovery operations when necessary. • Ensure compliance with company policies and IT security standards. • Monitor system performance and make recommendations for improvements. • Assist in the planning and execution of large-scale IT projects and upgrad