Jobs in Dubai - Jobs Details

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Handle inbound/outbound client calls and messages (phone/WhatsApp) to confirm bookings and convert inquiries into appointments
Drive revenue through upselling and cross-selling salon/spa/wellness services, packages, and memberships
Coordinate client appointments across multiple salon locations and ensure accurate scheduling
Follow up with leads, missed calls, and walk-in inquiries to maximize conversion and repeat bookings
Maintain and update client details in the system/CRM (preferences, history, packages, notes)
Support branches with daily client coordination, confirmations, and service planning
Monitor daily sales performance and support the team in achieving targets and KPIs
Handle client concerns professionally and escalate issues to the supervisor/manager when needed
Ensure high standards of customer experience, communication, and professionalism
Assist with basic reporting (daily sales, booking confirmations, package sales, follow-ups)

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