Job Description
Key Roles and Responsibilities
A Room Attendant is a vital part of the housekeeping team, responsible for ensuring that all guest rooms and public areas are clean, well-maintained, and comfortable. The main duties include:
- Cleaning and Sanitation: Cleaning and sanitizing guest rooms and bathrooms, including dusting, vacuuming, mopping, and polishing. They are also responsible for cleaning common areas like hallways and stairwells.
- Linen and Amenity Management: Changing bed linens and towels, and replenishing in-room amenities such as toiletries, coffee, and tea.
- Maintenance Reporting: Reporting any maintenance issues or damages in rooms to the supervisor to ensure they are addressed promptly.
- Guest Service: Interacting with guests in a friendly and professional manner, answering basic questions, and responding to guest requests promptly and courteously.
- Adherence to Standards: Ensuring all cleaning activities adhere to the resort's high standards of quality, hygiene, and safety protocols.
- Time Management: Managing time effectively to complete cleaning duties for a set number of rooms within a specific time frame.
