We are seeking experienced Business Process Specialists to support the Business Excellence function in
documenting, standardizing and improving business processes across multiple domains. The primary
responsibility is to design To-Be business processes, develop Standard Operating Procedures (SOPs),
and ensure approval and alignment within the organization's Business Process Management (BPM)
framework. The resources will collaborate with cross-functional teams, support process re-engineering initiatives and
apply Lean principles to drive operational efficiency.
Position-Specific Accountabilities
· Conduct workshops, interviews and discussions with business stakeholders to capture process
requirements.
· Design To-Be business processes and associated workflows.
· Develop and standardize SOPs for all processes.
· Facilitate review, feedback consolidation and official sign-off of processes and SOPs.
· Identify improvement opportunities and support process re-engineering initiatives.
· Identify and analyse process performance metrics/KPIs (cycle times, error rates, cost, throughput)
to identify bottlenecks and improvement opportunities.
· Ensure alignment with the organization’s BPM governance framework and standards.
· Document process impacts, dependencies and cross-functional interactions.
· Maintain and update processes and SOPs in the BPM repository.
· Prepare progress reports and trackers for leadership.