1. Sales & Customer Experience
Welcome and engage customers in a professional, courteous, and brand-aligned manner.
Understand customer needs and provide personalized product recommendations.
Achieve individual and store sales targets, KPIs, and conversion goals.
Upsell and cross-sell products while maintaining an authentic luxury experience.
Handle customer inquiries, complaints, and after-sales service efficiently.
2. Product Knowledge & Brand Representation
Maintain strong knowledge of products, pricing, promotions, and brand storytelling.
Communicate product features, benefits, and care instructions clearly to customers.
Represent the brand image, values, and standards at all times.
3. Store Operations
Process sales transactions accurately through the POS system.
Ensure cash handling procedures are followed and discrepancies are reported immediately.
Support opening and closing procedures as per-store guidelines.
Assist in receiving, checking, tagging, and displaying merchandise.
4. Visual Merchandising & Store Standards
Maintain high standards of store cleanliness, organization, and visual merchandising.
Ensure products are displayed according to brand guidelines and seasonal layouts.
Replenish stock on the shop floor and ensure correct pricing and tagging.
5. Inventory & Stock Control
Assist with stock counts, cycle counts, and inventory audits.
Report low stock levels, damages, or discrepancies to the Store Manager.
Ensure proper handling and storage of merchandise to prevent loss or damage.
6. Teamwork & Communication
Work collaboratively with the Store Manager and team members to achieve store goals.
Attend training sessions, briefings, and performance reviews.
Follow all company policies, procedures, and operational guidelines.
7. Compliance & Security
Adhere to company security, health & safety, and loss-prevention policies.
Ensure compliance with company standards and local regulations.