The Sales Associate is responsible for delivering an exceptional customer experience while driving sales through product knowledge, personalized service, and effective visual merchandising. The role represents the Homes r Us brand on the shop floor, ensuring every customer feels inspired, supported, and confident in their home furnishing choices.
Customer Experience & Sales-
Greet and engage customers warmly, understanding their needs and lifestyle preferences
Provide expert advice on furniture, home décor, and accessories to support informed purchasing decisions
Achieve individual and store sales targets, KPIs, and conversion goals
Promote ongoing offers, loyalty programs, and new collections
Handle customer queries, objections, and complaints professionally to ensure satisfaction
Product Knowledge & Visual Standards-
Maintain strong knowledge of Homes r Us products, materials, features, and care instructions
Ensure merchandise is displayed according to brand visual merchandising guidelines
Assist in replenishment, stock rotation, and maintaining floor readiness
Operations & Compliance-
Accurately process sales transactions, returns, and exchanges using POS systems
Support inventory checks, stock handling, and loss prevention procedures
Adhere to company policies, UAE retail regulations, and health & safety standards
Team Collaboration
Work closely with team members and store management to achieve shared goals
Support new staff through on-the-job assistance and positive teamwork
Contribute to a high-energy, customer-focused store environment