1.Wants to delight customers, above and beyond the call of duty.
2.Has intimate knowledge of the customers needs.
3.Has empathy for the customers situation is able to communicate clearly, both written and in speach
talks in a way the customer can understand.
4.Has a "thick skin" and is able to handle complaints, even when handling unpleasant customers.
5.Works accurate and with eye for detail.
6.Handles in the best interest of both customer and company is able to use automated information systems to analyze the customers situation.
