Job Description:-
1. Responsible for providing technical support coverage during hours assigned.
2. Program corrections/enhancements to the Metrix product lines.
3. Provide patches to clients as appropriate.
4. Provide updates on all in Metrix Client Database (MUSE).
5. Verify customer issues in the Metrix product lines.
6. Provide a knowledge base to internal and external customers on Metrix product lines.
7. Provide accurate problem descriptions, with all necessary support documentation for interdepartment
triage of client issues.
8. Escalate issues as needed to Application Support Manager.
9. Work as a team to meet contractual support requirements.
10. Have good cross department communication and relationships.
11. Provide resolution of support issues by having a strong understanding of the Metrix Application
Suite.
12. Assist in the retention of support contracts by offering superior customer support experience.
13. Assist in the education of clients on the Metrix application suite
14. Have a valid passport and be able to travel 10% of the time
