Job Description:-
1. Assist the Front Office Manager with the supervision of the front office staff, from maintaining proper cash control to guest service standards on a day-to-day basis.
2. Attend to Guests enquiries, requests, complaints and compliments.
3. Monitor departmental costs to ensure performance against budget.
4. Ensure proper training and procedures are in place to ensure provision of quality services.
5. Attend to crisis or emergency situations and perform service recovery.
6. Record the details of events in Duty Manager Log Book and to take necessary actions.
7. Supervises Reception personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue.
8. Monitors Front Office personnel to ensure guests receives warm attention and personal recognition.
9. Informs other operating departments, notably Housekeeping of all Front Office matters that concerns them.
10. The ability to display a high degree of professionalism and integrity as befitting a member of management.
