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• Posted by COREcruitment
• Posted on 19-04-2024

Role: GUEST RELATIONS MANAGER Required - Luxurious 5* Hotel
Sector: Management
Location: Dubai
Salary: Market related

• Posted by COREcruitment
• Posted on 19-04-2024

Role: General Manager Required for New Restaurant Opening in Dubai!
Sector: Management
Location: Dubai
Salary: ?4.5k - 6.3k per month + .

• Posted by Team
• Posted on 19-04-2024

General Cashier
Accurately control the hotels cash funds and ensure a proper handling of cash from cashiers drop to the bank.
• Empty drop safe on a daily morning accompanied by the designated witness for that day.
• Verify the number of envelopes on the cashier’s drop sheet and start opening all envelopes witnessed by the designated witness.
• Prepare a bank drop sheets and deposit the cash in the bank accompanied by security in accordance to safety rules and SOP’s. Deposit Slip to be counter sign by the General Cashier and the designated witness.
• Balance the drop and prepare the daily General Cashier summary.
• Disburse petty cash only on the basis of properly authorized documentation.
• Obtain a daily rate of exchange and maintain a log for it.
• Count the safe daily and maintain a record showing balance.
• Ensure amounts in the safe are balance all the times.
• Arrange for sufficient change for the outlet cashiers.
• Count house banks at least bi-weekly on different dates and times and reports any variances to the DOF.
• Prepare the General Cashier GIG sheet.
• Perform the duties as directed by the DOF/Accounting Manager.
• Audit all safe deposit boxes on a regular basis and keep an inventory of all guest and employees safes.
• Balance petty cash issued with Accounts payable & Income auditor.
• Maintain a log of Petty Cash Vouchers and Receipt book.
• Maintain & Update bank statements file and advice DOF of any discrepancies in the balance.

• Posted by Teletech
• Posted on 19-04-2024

Workforce Management Senior Specialist

Workforce Management (WFM) Sr. Specialists are accountable for scheduling, real time adherence, forecasting & analysis, reporting, shift bids, and managing agent staffing to client delivered volumes. They are responsible for presenting variety of daily, weekly, and monthly reports, from revenue reports for leadership to internal department reports on scheduling concerns. WFM Sr. Specialists ensure that policies for scheduling are followed. They provide recommendations (based on forecasting and trending analysis), on FTE hiring for various lines of business (LOBs), across sites as well as conduct head count production analysis. WFM Sr. Specialists are responsible for meeting client required service levels while also maintaining appropriate in-chair occupancy (IOCC %) and phone occupancy (POCC %) targets to meet TeleTech financial requirements. Responsibilities include: understanding the contractual parameters of the client; in-chair occupancy, average call handle time; tracking and trending call volume history; tracking associate absenteeism and other components of the overall work flow; provide, coordinate, analyze and consolidate all schedule adherence data in order to deliver processes and project work in a timely and accurate manner following company and client requirements and standards. WFM Sr. Specialists work closely on day-to-day basis with operations leadership influencing and providing recommendations based on agents performance reports in order to comply with financial requirements. WFM Sr. Specialists work closely with HC on scheduling and uploading employees to new hire trainings, nesting time, and transitioning from one line of business to another when needed. WFM Sr. Specialists are expected to have a thorough working knowledge of TeleTechs policies and procedures related to WFM duties and client specific requirements and expectations of service level.
Key Performance Objectives
1. Achieve 100% of accuracy and speed in delivery of requirements. WFM Sr. Specialists are given daily, weekly, and monthly tasks, which must be met on time. They provide support for real time monitoring for schedule adherence; forecasting and analysis. They monitor agents performance, provide advices/suggestions to Operations on metrics, schedules and shifts; work closely with them on action plans. WFM Sr. Specialists prepare production reports and data analysis for Operations, HC and WFM leadership. They are accountable for verification of schedule modifications based on various work flow components, such as associates breaks, lunches, time off, vacations, outages, etc. (Time management, achievement motivation, results orientation, efficiency, accountability, data analysis)
2. Learn key business objectives, timeframes, and requirements associated with each goal and task. Become a WFM process and system expert. This includes high level of knowledge of WFM practices and policies and having a thorough understanding of systems that support those functions, such as EWFM (Employee Work Force Management), Avaya, and other TeleTechs and client specific tools and systems. WFM Sr. Specialists are expected to be a POC (Point of Contact) for WFM tools and systems if issues arise. Adapt quickly to any changes in the process. Be able to troubleshoot and analyze staffing issues, and work closely with WFM to uncover and report issues that will impact WFM systems and processes. Understand the requirements for each task while strictly adhering to TeleTechs policies and client requirements/expectations. (Attention to detail and process, follow-through, technical knowledge, ability to learn, analysis)
3. Understand and improve the key success metrics associated with workforce management goals. These include:
IOCC% and POCC% management
Achieve client level service objectives
Manage staff to volumes and adjust accordingly
Schedule adherence
Outage management
WFM Sr. Specialists should gather information, analyze data, observe the process and participate in efforts to constantly look for opportunities to improve current process affecting schedule adherence and reporting and communicate their ideas to their managers regularly. (Observation, innovation, creativity, collaboration, communication)
4. Deliver consistent high quality customer service. Respond to all customer (internal/external) requests within the established time frames. Maintain a positive, respectful and caring attitude when working with others. Communicate scheduling and staffing problems clearly and reassure customers that issues will be resolved quickly and deliver with minimum long term impact. Proactively share all work force issues with management. Take personal responsibility for solving and finding solutions. WFM Sr. Specialists make data analysis based on clients requirements and work to address all clients needs based on metrics/staffing/revenue issues. (Customer focus, friendly, helpful, accountability, diplomacy, communication)
5. Escalate staffing issues as appropriate. Clearly identify work force issues including the scope of the problem and relative urgency. Provide clear documentation of the issue to the appropriate team. Answer questions and assist in isolating the root cause of problems. Participate in testing solutions to ensure problems have been resolved. (Analysis, problem solving, judgment, communication, system troubleshooting)
Basic Qualifications
Strong understanding of Teletechs business, core values, and goals
Strong interpersonal skills in dealing with a diverse population
High customer service orientation
High level of integrity, honesty, and judgment
Math/statistics and computer proficiency
Strong analytical skills
Ability to respect and ensure strict confidentiality of customer data.
Demonstrated multi-tasking capability and proven success in fast paced environment
Strong attention to detail and desire to follow procedures
Strong verbal and written communication skills
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), or ability to learn technology quickly
Reporting
Preferred Qualifications
Knowledge of call center business
Call center experience

• Posted by Teletech
• Posted on 19-04-2024

Manager, Workforce Management

Workforce Management Manager

Workforce Management (WFM) Managers supervise the operational and fiscal activities of the Workforce Management department. They ensure accuracy of billing processes and procedures for all clients within the site. WFM Managers identify and report on account profitability opportunities and recommend strategies to improve processes. They maintain focus on operational effectiveness of the center and ensure that client requirements, service levels, and expectations are met. WFM Managers are held accountable for schedule adherence, service level, and absenteeism. They forecast and prepare for call volume, as well as monitor and report on in chair occupancy, average call handle time and other components of the overall work flow. WFM Managers may be directly involved in preparing plans and meeting with prospective clients. They develop and lead WFM team. WFM Managers oversee all aspects of the delivery of workforce management. Work daily to improve processes and performance that enhance bottom line results. Work closely with business partners and clients to resolve all related staffing and scheduling issues. Improve efficiency and accuracy of business process; create and implements process improvements. Manage the staff in accordance with company policies, procedures, and client service level metrics and expectations. Responsible for team engagement, leadership, performance management, coaching and talent development. WFM Managers adhere to TeleTech key performance objectives, indicators, metrics, and ratios ensuring maximum team performance. Create and maintain a positive work environment.

Key Performance Objectives
1. Achieve 100% accuracy and speed of delivery requirements. WFM Managers implement scheduling strategies and initiatives to enable the business to achieve its objectives. Communicate the core strategy and goals to the WFM team. Establish metrics for success, set clear daily staffing and scheduling priorities, and drive the team to meet goals. Understand the key business objectives, timeframes, and requirements associated with each workforce management goal. WFM Managers are expected to report daily center metrics on all projects, teams and associates performance to business partners. (Strategic thinking, project management, results orientation, business acumen, enthusiasm)
2. Manage day-to-day operations and deliverables. WFM Managers are responsible for keeping the forecasts updated considering variables that are not controllable. Ensure that WFM procedures are followed by WFM team. Deliver timely and efficient solutions to all workforce related requests. Employ effective organizational and time-management skills to deliver solutions to routine and emergency requests and general needs within established timelines. Ensure the WFM team is deployed/scheduled to meet site operational needs. Manage problem resolution as needed. Determine appropriate use of resources to meet goals and schedules. Manage regular preparation of relevant workforce management reports. (Problem solving, attention to detail, can-do attitude, persuasion and influence)
3. Improve the key success metrics associated with workforce management goals. These include: In-chair occupancy (IOCC %) and phone occupancy (POCC %) management Achieve client service level objectives Manage real time team to goals and objectives Ensure ongoing and clear communication between operations and client teams
WFM Managers gather information, analyze data, observe the WFM process, and lead the effort to consistently improve each workforce process and performance. This includes challenging every aspect of the processes. Recommended changes must be monitored and measured to ensure bottom-line impact to the process. (Data analysis, customer focus, ROI calculations, persuasion, problem solving, strategic thinking, achievement motivation)
4. Actively manage the staff, support, motivate and retain an outstanding WFM team. WFM Managers are responsible for mentoring, training, evaluating, and developing the WFM staff. Provide support, information and assistance. Help the staff to set realistic and measurable staffing and scheduling goals, and develop appropriate reward program as needed. Take responsibility for motivating and retaining an outstanding team. Provide coaching and development opportunities, and address performance issues as appropriate. Monitor progress towards goals to ensure client expectations and requirements are met. (Leadership, staff development, accountability, coaching, interviewing, motivation, resourcefulness, integrity)
5. Manage the communication. Maintain a positive, respectful and caring attitude. Communicate problems clearly and collaborate with business partners to ensure that workforce issues will be resolved quickly with a minimum long term impact. Offer clear and objective alternatives and work with the team to help implement solutions. Identify and communicate any potential staffing and scheduling problems or challenges as they surface. Communicate changes in priorities and direction of the goal or project to the staff. Provide robust, clear, and continual reporting to business partners. (Team work and collaboration, fairness, follow through, engagement, honesty, openness, directness, timeliness)
6. Escalate system level issues to the appropriate systems/IT support/vendor team. Clearly identify all system level errors including the scope of problems and relative urgency. Provide clear documentation of problems via email or ticketing system to the appropriate team. Answer questions and assist in isolating the root cause of problems and testing solutions to ensure problems have been addressed. (Systems troubleshooting, sense of urgency, timeliness, analysis and problem solving)
7. Ensure compliance with TeleTechs processes and tools, system changes. Ensure compliance with TeleTechs internal policies and procedures and client requirements and expectations to prevent and/or minimize potential issues. Responsible for continuous improvement in the overall WFM processes. Provide immediate and direct feedback to the team to ensure full compliance with client and TeleTech requirements. Provide specific training and constructive feedback on all aspects of the process. Maintain confidentiality of sensitive data (Process understanding, attention to detail, process improvement, timeliness, accountability, judgment)

Basic Qualifications
Strong understanding of TeleTechs business, core values, and goals
Strong verbal and written communication skills
Ability to manage multiple, complex, on-going tasks and projects
Ability to lead and partner successfully with staff and chain of command
Proficient English, both written and verbal
Great interpersonal skills
Strong attention to detail and desire to optimize procedures
Proficient statistical analysis, computer, and software skills
Open, honest, and empathetic manner when dealing with people
Strong attention to detail and desire to follow procedures
High customer service orientation
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), or ability to learn technology quickly
High level of integrity, honesty, and judgment
Reporting proficiency
Action Planning
Strong coaching skills

Preferred Qualifications
Knowledge of call center business
Call center experience
Six Sigma certifications

• Posted by Cord Trading LLC
• Posted on 19-04-2024

Candidate will be Management executive for wholly owned subsidiary of U.S. firm. Work will involve liaising with businesses and corporations to create a master franchise, and sub-franchises, for discounted executive travel throughout the world. Position will also involve providing supervision and direction for handling warehousing and international trading of physical commodities, , contracting and international banking.

• Posted by Team
• Posted on 19-04-2024

SR HR MANAGER

RESPONSIBILITIES:
• Provide strategic HR business partner support
• Drive informed decision making
• Identify and take action on coaching opportunities including the facilitation of individual, team and leadership interventions
• Partner with senior leadership and recruiting to develop work force plans and staffing models that support business objectives and advance the business and functions (talent acquisition, onboarding, development, talent movement)
• Collaborate with HR Business Partners and shared service partners to successfully drive company-wide programs and initiatives including performance management, salary administration, recruiting, workforce planning and change management
• Supports the implementation of structures and strategies to improve individual and organizational performance
• Implements effective strategies to enable the organization to thrive and provides group and one-on-one coaching with managers and employees to support leadership development, business decision-making, human resources management, and problem solving and performance management
• Identifies HR trends across the business groups and proactively proposes programs to address these trends.

Qualifications:
• Demonstrated experience and/or knowledge in organizational development, change management, employee relations, performance management, talent and leadership development
• Demonstrated ability to drive human resource strategies and programs in a complex environment at the most senior levels of an organization
Work Experience and Education Guidelines:
• 6-8 years+ Progressive HR generalist or business partner experience
• Bachelor’s degree in HR, Business Administration, Organizational Psychology, or related area
• Demonstrated competence in organizational development, coaching, compensation, and employee relations
• Knowledge of Employment laws
• Able to work effectively in fast-paced and rapidly changing environments
• Flexible and high tolerance for ambiguity
• Able to work independently and within a team to achieve results
• Strong business acumen, consulting, analysis, project management, communication, presentation, negotiation, conflict management and problem solving skills

• Posted by Team
• Posted on 19-04-2024

Housekeeping Supervisor

Job Description
Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotels, hospitals, educational institutions, and similar establishments. Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action. May purchase housekeeping supplies and equipment, take periodic inventories, screen applicants, train new employees, and recommend dismissals.
Job Duties and Tasks for: “Housekeeping Supervisor”
1) Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
2) Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
3) Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
4) Coordinates work activities among departments.
5) Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
6) Inventories stock to ensure adequate supplies.
7) Evaluates records to forecast department personnel requirements.
8) Makes recommendations to improve service and ensure more efficient operation.
9) Prepares reports concerning room occupancy, payroll, and department expenses.
10) Selects and purchases new furnishings.
11) Performs cleaning duties in cases of emergency or staff shortage.
12) Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
13) Attends staff meetings to discuss company policies and patrons’ complaints.
14) Issues supplies and equipment to workers.
15) Establishes standards and procedures for work of housekeeping staff.
16) Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.
17) Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports.
18) Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals.
Knowledge, Experience, Education Required for: “Housekeeping Supervisor”
1) Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
2) Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
3) Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
4) Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• Posted by Team
• Posted on 19-04-2024

Customer Service / Admin
KNOW ENGLISH & ARABIC
Requirements
- Degree in a related field;
- Must have minimum of 2 years work experience in Customer Service
- Proactive and Positive approach with Leadership skills;
- Strong communication skills both verbal and written English; Can Speak & Understand Arabic
- Ability to work effectively in a multi-cultural international environment;
- Excellent computer skills and proficient in Excel, Word, PowerPoint and Outlook;
- Be disposed to work 6 days a week and extended hours when required;
- General working knowledge
-Salary 4,000 AED (depends on experience)

• Posted by Chambers Business Advisory DMCC
• Posted on 19-04-2024

Business Development Executive - Dubai, UAE.

A business setup company in JLT requires an experienced business consultant to provide clients with practical guidance and quality assistance in starting and running a business across the UAE.

We are interested in candidates who will develop and grow in the company as business progresses.

Previous experience in this line of work is essential as you will need to provide professional solutions, have a proven track record, growth advisory and a comprehensive range of business incorporation services to both new and experienced clients.

Candidates will need:

Excellent written & spoken English
Business degree
Outgoing & friendly personality
Knowledge of government regulations, as you will need to provide advice based on current regulations

Generating leads and business would be preferable if you have an existing network of industry contacts to generate new business

Must have at least 2 years experience in companies formation (LLC, Freezone, onshore/offshore) and business setup
Document processing with government authorities

Please email your CV with a photo and state your salary expectations.

Candidates who do not meet the requirements will not be considered.

• Posted by COREcruitment
• Posted on 19-04-2024

Role: GUEST RELATIONS MANAGER Required - Luxurious 5* Hotel
Sector: Management
Location: Dubai
Salary: Market related

• Posted by COREcruitment
• Posted on 19-04-2024

Role: General Restaurant Manager - Very Cool New Company, Qatar!
Sector: Management
Location: Qatar
Salary: Market related

• Posted by COREcruitment
• Posted on 19-04-2024

Role: BUSINESS IMPROVEMENT DIRECTOR - Supermarket Group - Middle East
Sector: Management
Location: Dubai
Salary: Market related

• Posted by COREcruitment
• Posted on 19-04-2024

Role: Head of Merchandise - leading Middle Eastern Brand
Sector: Senior Executive
Location: Dubai
Salary: Market related

• Posted by COREcruitment
• Posted on 19-04-2024

Role: Head of Operations - Retail Business, Based in Dubai
Sector: Management
Location: Dubai
Salary: Market related

• Posted by careerdubai
• Posted on 19-04-2024

Our Client is a security systems expert providing a full turnkey service to their clients with regards to Hi-Tech security products and equipment within the region.
Their products include monitoring software, vehicle tracking and screening, explosive detectors, fingerprint, facial recognition and scanners, warning systems and much more.

Due to their continued expansion my client is looking for an experienced Procurement Manager with specific experience in Security equipment and devises or alternatively construction materials or electrical equipment.

Key Role is to oversee the procurement process including sourcing and procurement of related product within the industry.

Responsibilities:

� Identify potential suppliers, build and maintain productive relationships with them, and occasionally check supplier site

� Ensure suppliers are aware of the overall business objectives

� Liaise between suppliers, manufacturers, relevant internal departments and clients

� Forecast level of demand for services and products to meet business needs of client

� Forecast price trends and their impacts on future activities

� Evaluate bids and make recommendations based on commercial and technical factors

Required Qualifications:

� Minimum 5 years procurement experience within a construction company or security company

� Technical knowledge of equipment is essential

� Experience in procurement of equipment such as cabling, sensors, thermal cameras, gps tracking, x-ray scanning, metal detectors, radio communications etc

� Experience within the UAE preferred

� Excellent communications in English

• Posted by COREcruitment
• Posted on 19-04-2024

Role: Country Manager - Supermarket - TAX FREE
Sector: Management
Location: Dubai
Salary: Market related

• Posted by COREcruitment
• Posted on 19-04-2024

Role: ASSISTANT RESTAURANT MANAGER - ITALIAN CUISINE EXPERIENCE, 5* DUBAI
Sector: Management
Location: Dubai
Salary: 1.1k - 1.5k per month + company provided accommodation, travel allowances etc

• Posted by GTC geotechnical testing center
• Posted on 19-04-2024

We are looking for a Hydraulic Design Engineer: design of waste-water treatment plants, industrial treatment, water network

• Posted by GTC geotechnical testing center
• Posted on 19-04-2024

With minimum ten (10) years of experience in design of telecom and Cable TV systems for major land development projects and operation & maintenance.
A graduate in engineering from an accredited institution specialized in Telecom / CATV Engineering.
The candidate must be fluent in written & spoken English.

• Posted by GTC geotechnical testing center
• Posted on 19-04-2024

With minimum twelve (12) years of experience in the design and specification of electrical equipment and medium to high voltage power systems for major land development projects and operation & maintenance.

A graduate in electrical engineering from an accredited institution.

The candidate must be fluent in written and spoken English.

• Posted by Right Advisors Pvt Ltd
• Posted on 19-04-2024

We are looking for a Product Development Director.

• Posted by Trust for Consultancy and Investment s.a.r.l.
• Posted on 19-04-2024

Job Description
- Makes outbound sales calls and receives inbound sales calls and generating new business to achieve revenue goals
- Identifies and creates the needs and presents the company service product range
- Follows-up on clients’ arising complaints or additional needs, ensuring timely and quality fulfillment and optimum client satisfaction
- Prepares regular services’ proposals
- Keeps the client regularly updated with new products, while also keeping self-updated to become product expert
- Establish and maintains a credible and professional relationship with all his/ her clients
- Prepares and submits a weekly sales report

• Posted by Green Crescent Environmental Engineering Consultants
• Posted on 19-04-2024

Solicits orders or services by telephoning customers.

• Posted by Albatross Global Solutions
• Posted on 19-04-2024

Operations Executive

In this position, based in Dubai and reporting to our MEA Operations Manager, you are responsible to:

1. Recruit, train and manage a pool of Store Performance Evaluators.
2. Deploy our resources in a timely manner to support our premium and luxury brand projects.
3. Coordinate fieldwork for timely completion and reporting of market surveys.
4. Communicate with other company departments in order to complete the projects in a timely manner (Finance, Quality and Validation).
5. Follow all company SOPs and policies while coordinating the projects.
6. Coordinate with and report project status to management team.
7. Work with the largest and most recognized luxury brand names in the market.

• Posted by Sorp Management Consulting LLC
• Posted on 19-04-2024

We are currently seeking for an experienced project managers.

• Posted by BrixFord Management
• Posted on 19-04-2024

Our company is committed to delivering the best customer experience in the financial services industry. We help millions of people save and invest through personal investment accounts and workplace savings plans. Our associates build long-term relationships with our clients, helping them steer our full range of investor products and services, including one-on-one investment guidance, wealth management, retirement planning, income strategies, and college planning services, as well as integrated employee benefits solutions.

We have 170+ Reliable Investor Centers across the United States and Middle East and continue to open several new branches each year. Branch representatives offer guidance and personalized investment solutions to our customers in a face-to-face setting, and help extend our reach. It is our priority to deliver customized and effective service, and successfully anticipate clients’ emerging needs

• Posted by knowledge zone
• Posted on 19-04-2024

We are looking for a Telemarketing person it is a part time Job.
1. Calling data base.
2. Need to have very good English language communication.

• Posted by Frontier Data Corp
• Posted on 19-04-2024

Frontier Data Corp is a market research firm based out of New York. We specialize in collecting and analyzing local economic data throughout emerging markets in Asia, Africa, the Middle East and South America.

We are currently looking to hire part-time researchers and data collectors to develop our current team for future economic data collection and survey projects.

Researcher responsibilities will include:

- Collecting economic data on a part-time basis
- Performing personal surveys
- Collecting market data in their local area
- Enter data into web-based or mobile phone based system

Qualifications:

- Researchers must be organized and capable of working on their own
- Access to the Internet via computer or mobile phone is a requirement
- High school education or above
- Knowledge of Excel is helpful
- Knowledge of Economics or experience performing surveys is a plus

• Posted by The Cranley Hotel London
• Posted on 19-04-2024

The Human Resource Department of Cranley Hotel London wishes to inform the general public about the job vacancies currently existing with the Cranley Hotel London here in United Kingdom.Furthermore,We require the services of devoted and hardworking workers, who are ready to relocate to London and to work at The Cranley Hotel London after undergoing enlistment training in current job opportunities at our 5 star hotel, as the management intends to increase its man power base due to an increase in the number of customers.