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Customer Service Executive

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Key accountabilities - Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises; - Assist and mitigate overcrowding on platforms to ensure that passengers flows are managed in an orderly manner; - Provide information on ticket sales and tram services information - Distribute publicity materials and handle lost property; - Provide safe, reliable, convenient and comfortable tram journeys - Enforce revenue protection procedures and associated by-laws; - Provide the very best in customer service and information;

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Customer Care Executives

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Communicate with customers through calls / emails and assist them with their inquiries.
- Redirect calls / emails to the concerned departments.
- Register complains on the allocated system to get the concerned department to contact the customer.
- Minimum 2 years of call center experience
- Good command of English Language is a MUST

Interested qualified candidates may come for a walk-in interviews with an updated CV.

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Customer Service Officer

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Communicates and coordinates with clients, insurance companies and sales team to process applications and sends updates ? Updates and monitors the customer?s profile in our Database ? Proper filing and updating of our customer?s documents/requirements ? Provides excellent customer service to clients and support to our sales team ? Provides accurate and timely response to both clients and insurance companies

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Customer Care

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Key Responsibilities ? Manage cases in line with the key directive of Assist First, Verify Later ? Demonstrate a ?can do? and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided. ? Demonstrate an understanding of all key clients? Operations and Billings Procedures ? Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures ? Manage cases with a view to moving them forward in the best interests of the member and client. ? Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members and clients. ? To be the first point of contact for members, end users, clients, service providers and colleagues ? Ensure incoming calls are answered promptly, appropriately and courteously. ? Ensure inbound requests are handled in timely efficient manner. ? To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover. ? Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients. ? Escalate cases and requests as per company protocols. ? Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner. ? Organize the full range of medical and security services for clients, utilizing the internal resources of International SOS and external correspondents where necessary. ? Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members.

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Call Center Supervisor

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We are looking to recruit an experienced Call Centre Supervisor to manage a team of Call Centre Agents within Dubai.The main responsibilities of the role are as follows:Develop the monthly shift schedule and ensure the proper allocation of resources according to projected activitiesHandle inbound and outbound requests in case of overflow and respond to customer inquiries in accordance with established service level agreements within assigned operational companies (respond to customer emails, letters)Handle escalated calls and be available when agents appear to need assistanceMonitor closely and quality assess inbound calls, outbound calls, email responses and data capture (target based)Keep track of attendance, daily statistics, paid time off, sick leave etc and manage the team accordingly. Be visible to answer questionsExperience:The ideal candidate will have the following skills and experience:Experience in Customer Service and/or Call CentreExperience in Managing a teamExcellent English language skills (written and oral)Computer and telephone skillsAttention to detailQualifications:University or College Degree experienceRequirements:2 - 3 Years

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Client Service Executive

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Key Responsibilities ? Manage cases in line with the key directive of Assist First, Verify Later ? Demonstrate a ?can do? and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided. ? Demonstrate an understanding of all key clients? Operations and Billings Procedures ? Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures ? Manage cases with a view to moving them forward in the best interests of the member and client. ? Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members and clients. ? To be the first point of contact for members, end users, clients, service providers and colleagues ? Ensure incoming calls are answered promptly, appropriately and courteously. ? Ensure inbound requests are handled in timely efficient manner. ? To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover. ? Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients. ? Escalate cases and requests as per company protocols. ? Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner. ? Organize the full range of medical and security services for clients, utilizing the internal resources of International SOS and external correspondents where necessary. ? Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members. ? Positively promote International SOS to other organizations.

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Customer Service Agent

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We are seeking customer service professionals to join our Dubai team, to deliver a safe, reliable, world class, customer focused service. In this role you will roving around the Dubai System (DTAS) engaging with customers and responding to incidents. This role offers exciting career opportunities in to Tram Driving. Key accountabilities - Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises; - Assist and mitigate overcrowding on platforms to ensure that passengers flows are managed in an orderly manner; - Provide information on ticket sales and tram services information - Distribute publicity materials and handle lost property; - Provide safe, reliable, convenient and comfortable tram journeys - Enforce revenue protection procedures and associated by-laws; - Provide the very best in customer service and information;

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Customer Service Manager

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Managing Customer Service Team by providing effective and efficient services to all internal and external customers in Middle East and Africa; implementing and improving the organization policies; delivering best customer service by complying with international logistics rules and regulations in shipping processes. Duties and Responsibilities:-Leading & supervising a team of customer service staff -Training staff to deliver a high standard of customer service in international logistics and documentation compliance-Supervising the staff to ensure they follow the processes.-Motivating customer service team to achieve the best results-Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.-Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.-Achieves customer service objectives by contributing tocustomer service information and recommendations to strategic plans and review of process and re-designing processes ; preparing and completing action plans; implementing, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.-Ability to review the contracts; memorandum of understanding,Letter of Credits and other payment terms in order to secure the benefits of the organization.-Determines customer service requirements by maintaining contact with customers; benchmarking best practices; analyzing information and applications;-Establishing and communicating service metrics; monitoring and analyzing results; implementing changes

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Customer Service Manager

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working with a leading FMCG company who is looking to hire for their next Customer Service Manager for their call centre department. You will be reporting directly into Head of Operations and will be responsible for a team of eight customer service executives. The role will include relationship building with both the clients / customers, servicing their queries and complaints. You will follow all relevant customer service policies, processes and standard operating procedures. Strive for solutions that drive an improved customer experience and mutual profitability. You should have a motivated, calm and professional attitude and be ready for a new challenge.

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Customer Care Executives

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Key Responsibilities ? Manage cases in line with the key directive of Assist First, Verify Later ? Demonstrate a ?can do? and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided. ? Demonstrate an understanding of all key clients? Operations and Billings Procedures ? Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures ? Manage cases with a view to moving them forward in the best interests of the member and client. ? Work harmoniously with fellow operations staff, members of Centres in the provision of assistance to members and clients. ? To be the first point of contact for members, end users, clients, service providers and colleagues ? Ensure incoming calls are answered promptly, appropriately and courteously. ? Ensure inbound requests are handled in timely efficient manner. ? To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover. ? Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients. ? Escalate cases and requests as per company protocols. ? Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner. ? Organize the full range of security services for clients, utilizing the internal resources of International SOS and external correspondents where necessary. ? Work harmoniously with fellow operations staff, members of the team and other Centres in the provision of assistance to members. ? Positively promote International SOS to other organizations. ? Carry out any other reasonable duties as requested by the manager. ?

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Customer Service Representative

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Essential Duties and Responsibilities ? Support and promote sales and marketing activities by maintaining regular contact with representatives/distributors and customers. ? Provide support to regional team and Sales & Customer Service division. ? Collect, analyze and report customer feedback on products and services to ensure customer satisfaction. ? Prepare bids and quotations, enter RMAs and orders and monitor order status. Assist with monitoring past due accounts and obtaining customer credit details. ? Plan and organize customer visits, conferences, seminars, training and other marketing and sales activities. ? Review individual CSR metrics to identify and implement improvements. ? Communicate clearly and positively with internal and external customers. ? Continuously identify, measure, follow and improve customer service area processes. ? Understand, create, simplify processes. ? Other duties as assigned. salary 6000 AED PER MONTH

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Sales

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The individual in this role would be responsible for analyzing our customer base and current sales strategies and identifying opportunities to increase efficiency and profitability. We are seeking a candidate who is creatively-minded and eager to think outside the box when it comes to our customers and their needs. Candidates with a background in sales who are analytically minded and motivated will do well in this role.


Sales Officer Responsibilities:
Organising sales visits.
Visiting customers and potential customers.
Negotiating contracts.
Achieving growth and hitting sales targets.
Designing and implementing a strategic sales plan that expands company’s customer base and ensures its strong presence.
Building and promoting strong, long-lasting customer relationships by partnering with them and understanding their needs.
Contributing to team effort by accomplishing related results as needed.
Identifying emerging markets and market shifts while being fully aware of new competition status.


Requirements and Skills:
Highly motivated with a drive to succeed and a passion for sales.
A Bachelor Degree in Business Administration or equivalent is required.
Minimum 5 years of experience in the field.
Relevant industry experience is a plus. (Previous background in Services Companies).
English Language is a must.
Presentation Skills.
Client Relationships.
Negotiation skills.
Prospecting Skills.
Meeting Sales Goals.
Sales Planning.
Salary + benefits: 10000 to 12000 AED + transportation + other benefits

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Project Manager

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GWR is recruiting NOW- Full time PROJECT COORDINATOR.

Job Purpose:

Oversees a project. Works with team members to meet goals by an assigned deadline. Keeps up to date on all aspects of a project, assigns duties, and assists others so even complicated tasks come to completion in an orderly and timely manner. Uses expertise to solve unexpected problems.


Job Description:
- Act as the point of contact with the Mystery Shoppers and communicate project details.
- Brief shoppers on their assignments.
- Monitoring assignment execution.
- Maintaining and monitoring project plans, project schedules, client specifications/scenarios related to Mystery Shopping.
- Make sure that clients’ needs are met as the project evolves.
- Monitor and track projects progress and handle any issues that arise.
- Coordination with the schedulers for specifically assigned shops that have not been met.
- Proofreading and delivering quality reports to clients.
- Use project management tools to monitor the progress of the project.
- Being a point of contact for various clients (through Skype).
- Building up the project surveys and questionnaires when needed.
- Report and escalate issues faced to management as needed.






Job Requirements:

Bachelor degree in business or related field of study.
Three years experience in a related field.
Ability to work under pressure
Strong organizational/ communication skills
Arabic speaking is an advantage
Good communication skills of written and verbal English
Quality focus and eye for detail
Client-focused service experience
Multi Tasking skills
Strong working knowledge of Microsoft Office



Salary + benefits: 12000 to 14000 AED + other benefits

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Customer Service Officer

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Customer Service Officer needed. Interested and Qualified persons are required to forward their CV/Resume for review and immediate application processing.

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Sales Consultant

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We are looking for experienced Skilled Migration Consultant with minimum 1 year of experience.

Job Description:

Make calls
Meet clients and do the counsellings
Achieve monthly targets assigned
Able to manage database provided for future task

Basic Skills Required:

Confident and presentable
Good communication skills
Open for tele calling
Able to handle work
Team player

Send your cv

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Client Service Executive

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Reporting To: Area Manager

ABOUT REGUS
Regus is helping to change the way the world works by leading the workplace revolution. We are the clear number one player in the rapidly growing, global flexible workplace market. We provide convenient, high-quality workplaces, for any period of time. We are the only provider with significant and growing national networks which provide an unrivalled global reach. We support our customers with the right workplace at the right price, in the right location, every time. We currently operate in over 100 countries, 900 cities and 3000 centres. We still think of ourselves as a high-growth start-up, just one that’s been around a while, indeed our Founder is still our CEO.

Our primary focus is to meet the needs of our customers and to provide them with the most helpful, advanced products and services they need, to grow their business. This year, we are opening over one centre every day – that is over 20% growth in just 1 year. We are also investing substantially in innovative ‘incubator’ businesses such as express centres, pilots with leading international hotel chains, service station centres, hubs for entrepreneurs and tie ups with educational institutions. These are innovative ideas to give our customers the opportunity to work when they want, where they want. There is no other company in the market with our offering and we have an amazing platform for continued growth.

WHY US
We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work.

We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.

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Secretary

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Urgently required for engineering firm –Executive Secretary cum Document Controller
With UAE experience and preferred with Engineering Construction background.
Good knowledge in Computer (Microsoft applications – Word, Excel, etc.)
Apply with updated CV with photo and send to dubai.eng.consultant@gmail.com
Duties and responsibilities
• Provided administrative support for project manager.
• Responsible for coordinating with all department of the Project, in order to assure that all documents are kept in the right place and organized in the document library
• Coordinate all activities related to Document control including technical documents, drawings and commercial correspondence
• Input documents data and do the standard regulation ensuring that data’s are accurate and up to date
• Generate various document control reports as required
• Experienced in writing Letters/ Composed correspondence / Typing site documents and reports.
• Maintain the documents and drawings in the document control office under safe custody without any damage or deterioration with ease traceability
• Maintain the files and control logs as required by the project
• Accurate distribution of documents as directed as required within the project reporting structure
• Ensure that all corporate documents are well checked ad submitted on time prior to the documents submission due date
• Attend project meetings, record transcripts of discussion and required follow-up.
• Able to Work in a fast paced environment where a sense of urgency is a must.

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Credit Manager

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? Used to resolve the complaints of Credit card members regarding New Card, bill payment, card cancellation, card upgrades, Replacements, disputes, fraud, Marketing, change of personal details if any etc.
? Experience of closing 35 complaints of customers within a day.
? Experience handling tools like Live Person, Live Engaged, Icare, Nasp.
? Experience of working on two computers simultaneously for 7 hours daily.

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Call Center Executive

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Immediate Multiple Openings for Arabic, English speaking Customer Service Associate, Tele Sales Associates and Tele Marketing Associates.

Must have atleast 2 years of Experience working in Customer Service Industry.

Should be fluent in Arabic and/ or English.

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Receptionist

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New progressive salon concept coming up in JLT. Looking for energetic, enthusiastic, diligent and customer-oriented front desk receptionist. Good starting salary is offered (6500 aed) with an opportunity to increase it based on sales (1%).

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Call Center Agent

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Education and Experience
• College Level
• Proficient in relevant computer applications and call center systems
• Previous experience within a call centre environment would be an advantage
• Good typing skills
• Knowledge of sales principles and methods
• Required language skills – English and English/Arabic
• Possess strong verbal communication skills, negotiation skills and adaptability

We require the following:

3 x Arabic/English speaking Representatives
3 x British Nationality/Educated Representatives
3 x English speaking Representatives with previous Call Centre experience
1 x Arabic/English speaking Supervisor with previous Call Centre experience.

We are offering a basic salary plus good commission structure

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Receptionist

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Receives and directs guests to appropriate locations and parties. Maintains a guest log and issues badges when necessary. Notifies personnel of guest arrival. Requires use of company intranet, telecom networks and other computer-based systems. Additional duties may include filing, sorting, mail distribution and completing special clerical projects. May perform related clerical work such as word processing.

Applies acquired job skills and company policies and procedures to complete assigned tasks. Works on assignments that are semi-routine in nature, but recognizes the need for occasional deviation from accepted practice.

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Customer Service Executive

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Job Title:
Community Associate - 16107BR

Location: Cluster of Centres within a City
Reporting To: Area Manager

ABOUT REGUS
Regus is helping to change the way the world works by leading the workplace revolution. We are the clear number one player in the rapidly growing, global flexible workplace market. We provide convenient, high-quality workplaces, for any period of time. We are the only provider with significant and growing national networks which provide an unrivalled global reach. We support our customers with the right workplace at the right price, in the right location, every time. We currently operate in over 100 countries, 900 cities and 3000 centres. We still think of ourselves as a high-growth start-up, just one that’s been around a while, indeed our Founder is still our CEO.

Our primary focus is to meet the needs of our customers and to provide them with the most helpful, advanced products and services they need, to grow their business. This year, we are opening over one centre every day – that is over 20% growth in just 1 year. We are also investing substantially in innovative ‘incubator’ businesses such as express centres, pilots with leading international hotel chains, service station centres, hubs for entrepreneurs and tie ups with educational institutions. These are innovative ideas to give our customers the opportunity to work when they want, where they want. There is no other company in the market with our offering and we have an amazing platform for continued growth.

The Role:
To look after every customer in your community professionally

Regus People
You thrive working with a team of people and make customers a priority

Customer Service
You are well organised and ensure customer requirements are delivered

If you have all of these attributes, then the Community Associate role is one you will be good at and enjoy.

WHY US
We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work.

We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.

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Media Executive

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Responsibilities:
• Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
• Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action.
• Set up and optimize company pages within each platform to increase the visibility of company’s social content.
• Moderate all user-generated content in line with the moderation policy for each community
• Create editorial calendars and syndication schedules
• Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information.

Requirements
• Must be certified in google analytics, with codeing background, and competent in google image search.
• Proven working experience in social media marketing or as a digital media specialist
• Excellent consulting, writing, editing (photo/video/text), presentation and communication skills
• Demonstrable social networking experience and social analytics tools knowledge
• Adequate knowledge of web design, web development, CRO and SEO
• Knowledge of online marketing and good understanding of major marketing channels
• Positive attitude, detail and customer oriented with good multitasking and organizational ability
• Fluency in English
• BS in Communications, Marketing, Business, New Media or Public Relations

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Receptionist

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POSITION SUMMARY:

Clubhouse receptionist will take residents and visitors needs and request. The candidate must possess excellent English skills ( speaking and writing), computer literate. The candidate need to be proactive, polite, welcoming and friendly. Must understand the value of excellent customer service and resident satisfaction. The Receptionist will report to the community manager and work closely with the facility management to ensure prompt responses to residents and visitors inquiries.

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Banking Associate

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VAM Systems?is a Business Consulting, IT Technology Solutions and Services?company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India.

VAM Systems is currently looking for Customer Relations Executive for our UAE operations with the following skill set and terms and conditions:

Nationality: Filipino

Terms and conditions:

Joining time frame: 2 weeks (maximum 1 month).

The selected candidates shall join VAM Systems - UAE?and shall be deputed to one of the leading Banks in UAE.










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Customer Care Executives

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A customer care executive will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

**SPONSORED APPLICANTS ONLY PLEASE**

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Customer Service Director

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Marriott Hotel urgently require the services of qualified and hard working persons for immediate job placement to fill various vacant positions such CUSTOMER SERVICE SUPERVISOR. Qualified and Interested persons are required to forward their updated CV/Resume along with scanned copies of Recent photo and Passport Data Page for immediate review and Application Consideration.

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Assistant Chef

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Assistant Chef are urgently needed at Marriott Hotel. Qualified and interested persons are required to forward their Resume/CV for immediate application consideration.

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Barman

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Barmen are urgently needed at Marriott Hotel. Qualified and interested persons are required to forward their Resume/CV for immediate application consideration.

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Customer Service Executive

Key accountabilities - Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises; - Assist and mitigate overcrowding on platforms to ensure that passengers flows are managed in an orderly manner; - Provide information on ticket sales and tram services information - Distribute publicity materials and handle lost property; - Provide safe, reliable, convenient and comfortable tram journeys - Enforce revenue protection procedures and associated by-laws; - Provide the very best in customer service and information;

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Customer Care Executives

Communicate with customers through calls / emails and assist them with their inquiries.
- Redirect calls / emails to the concerned departments.
- Register complains on the allocated system to get the concerned department to contact the customer.
- Minimum 2 years of call center experience
- Good command of English Language is a MUST

Interested qualified candidates may come for a walk-in interviews with an updated CV.

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Customer Service Officer

Communicates and coordinates with clients, insurance companies and sales team to process applications and sends updates ? Updates and monitors the customer?s profile in our Database ? Proper filing and updating of our customer?s documents/requirements ? Provides excellent customer service to clients and support to our sales team ? Provides accurate and timely response to both clients and insurance companies

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Customer Care

Key Responsibilities ? Manage cases in line with the key directive of Assist First, Verify Later ? Demonstrate a ?can do? and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided. ? Demonstrate an understanding of all key clients? Operations and Billings Procedures ? Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures ? Manage cases with a view to moving them forward in the best interests of the member and client. ? Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members and clients. ? To be the first point of contact for members, end users, clients, service providers and colleagues ? Ensure incoming calls are answered promptly, appropriately and courteously. ? Ensure inbound requests are handled in timely efficient manner. ? To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover. ? Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients. ? Escalate cases and requests as per company protocols. ? Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner. ? Organize the full range of medical and security services for clients, utilizing the internal resources of International SOS and external correspondents where necessary. ? Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members.

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Call Center Supervisor

We are looking to recruit an experienced Call Centre Supervisor to manage a team of Call Centre Agents within Dubai.The main responsibilities of the role are as follows:Develop the monthly shift schedule and ensure the proper allocation of resources according to projected activitiesHandle inbound and outbound requests in case of overflow and respond to customer inquiries in accordance with established service level agreements within assigned operational companies (respond to customer emails, letters)Handle escalated calls and be available when agents appear to need assistanceMonitor closely and quality assess inbound calls, outbound calls, email responses and data capture (target based)Keep track of attendance, daily statistics, paid time off, sick leave etc and manage the team accordingly. Be visible to answer questionsExperience:The ideal candidate will have the following skills and experience:Experience in Customer Service and/or Call CentreExperience in Managing a teamExcellent English language skills (written and oral)Computer and telephone skillsAttention to detailQualifications:University or College Degree experienceRequirements:2 - 3 Years

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Client Service Executive

Key Responsibilities ? Manage cases in line with the key directive of Assist First, Verify Later ? Demonstrate a ?can do? and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided. ? Demonstrate an understanding of all key clients? Operations and Billings Procedures ? Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures ? Manage cases with a view to moving them forward in the best interests of the member and client. ? Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members and clients. ? To be the first point of contact for members, end users, clients, service providers and colleagues ? Ensure incoming calls are answered promptly, appropriately and courteously. ? Ensure inbound requests are handled in timely efficient manner. ? To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover. ? Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients. ? Escalate cases and requests as per company protocols. ? Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner. ? Organize the full range of medical and security services for clients, utilizing the internal resources of International SOS and external correspondents where necessary. ? Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members. ? Positively promote International SOS to other organizations.

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Customer Service Agent

We are seeking customer service professionals to join our Dubai team, to deliver a safe, reliable, world class, customer focused service. In this role you will roving around the Dubai System (DTAS) engaging with customers and responding to incidents. This role offers exciting career opportunities in to Tram Driving. Key accountabilities - Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises; - Assist and mitigate overcrowding on platforms to ensure that passengers flows are managed in an orderly manner; - Provide information on ticket sales and tram services information - Distribute publicity materials and handle lost property; - Provide safe, reliable, convenient and comfortable tram journeys - Enforce revenue protection procedures and associated by-laws; - Provide the very best in customer service and information;

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Customer Service Manager

Managing Customer Service Team by providing effective and efficient services to all internal and external customers in Middle East and Africa; implementing and improving the organization policies; delivering best customer service by complying with international logistics rules and regulations in shipping processes. Duties and Responsibilities:-Leading & supervising a team of customer service staff -Training staff to deliver a high standard of customer service in international logistics and documentation compliance-Supervising the staff to ensure they follow the processes.-Motivating customer service team to achieve the best results-Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.-Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.-Achieves customer service objectives by contributing tocustomer service information and recommendations to strategic plans and review of process and re-designing processes ; preparing and completing action plans; implementing, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.-Ability to review the contracts; memorandum of understanding,Letter of Credits and other payment terms in order to secure the benefits of the organization.-Determines customer service requirements by maintaining contact with customers; benchmarking best practices; analyzing information and applications;-Establishing and communicating service metrics; monitoring and analyzing results; implementing changes

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Customer Service Manager

working with a leading FMCG company who is looking to hire for their next Customer Service Manager for their call centre department. You will be reporting directly into Head of Operations and will be responsible for a team of eight customer service executives. The role will include relationship building with both the clients / customers, servicing their queries and complaints. You will follow all relevant customer service policies, processes and standard operating procedures. Strive for solutions that drive an improved customer experience and mutual profitability. You should have a motivated, calm and professional attitude and be ready for a new challenge.

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Customer Care Executives

Key Responsibilities ? Manage cases in line with the key directive of Assist First, Verify Later ? Demonstrate a ?can do? and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided. ? Demonstrate an understanding of all key clients? Operations and Billings Procedures ? Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures ? Manage cases with a view to moving them forward in the best interests of the member and client. ? Work harmoniously with fellow operations staff, members of Centres in the provision of assistance to members and clients. ? To be the first point of contact for members, end users, clients, service providers and colleagues ? Ensure incoming calls are answered promptly, appropriately and courteously. ? Ensure inbound requests are handled in timely efficient manner. ? To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover. ? Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients. ? Escalate cases and requests as per company protocols. ? Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner. ? Organize the full range of security services for clients, utilizing the internal resources of International SOS and external correspondents where necessary. ? Work harmoniously with fellow operations staff, members of the team and other Centres in the provision of assistance to members. ? Positively promote International SOS to other organizations. ? Carry out any other reasonable duties as requested by the manager. ?

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Customer Service Representative

Essential Duties and Responsibilities ? Support and promote sales and marketing activities by maintaining regular contact with representatives/distributors and customers. ? Provide support to regional team and Sales & Customer Service division. ? Collect, analyze and report customer feedback on products and services to ensure customer satisfaction. ? Prepare bids and quotations, enter RMAs and orders and monitor order status. Assist with monitoring past due accounts and obtaining customer credit details. ? Plan and organize customer visits, conferences, seminars, training and other marketing and sales activities. ? Review individual CSR metrics to identify and implement improvements. ? Communicate clearly and positively with internal and external customers. ? Continuously identify, measure, follow and improve customer service area processes. ? Understand, create, simplify processes. ? Other duties as assigned. salary 6000 AED PER MONTH

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Sales

The individual in this role would be responsible for analyzing our customer base and current sales strategies and identifying opportunities to increase efficiency and profitability. We are seeking a candidate who is creatively-minded and eager to think outside the box when it comes to our customers and their needs. Candidates with a background in sales who are analytically minded and motivated will do well in this role.


Sales Officer Responsibilities:
Organising sales visits.
Visiting customers and potential customers.
Negotiating contracts.
Achieving growth and hitting sales targets.
Designing and implementing a strategic sales plan that expands company’s customer base and ensures its strong presence.
Building and promoting strong, long-lasting customer relationships by partnering with them and understanding their needs.
Contributing to team effort by accomplishing related results as needed.
Identifying emerging markets and market shifts while being fully aware of new competition status.


Requirements and Skills:
Highly motivated with a drive to succeed and a passion for sales.
A Bachelor Degree in Business Administration or equivalent is required.
Minimum 5 years of experience in the field.
Relevant industry experience is a plus. (Previous background in Services Companies).
English Language is a must.
Presentation Skills.
Client Relationships.
Negotiation skills.
Prospecting Skills.
Meeting Sales Goals.
Sales Planning.
Salary + benefits: 10000 to 12000 AED + transportation + other benefits

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Project Manager

GWR is recruiting NOW- Full time PROJECT COORDINATOR.

Job Purpose:

Oversees a project. Works with team members to meet goals by an assigned deadline. Keeps up to date on all aspects of a project, assigns duties, and assists others so even complicated tasks come to completion in an orderly and timely manner. Uses expertise to solve unexpected problems.


Job Description:
- Act as the point of contact with the Mystery Shoppers and communicate project details.
- Brief shoppers on their assignments.
- Monitoring assignment execution.
- Maintaining and monitoring project plans, project schedules, client specifications/scenarios related to Mystery Shopping.
- Make sure that clients’ needs are met as the project evolves.
- Monitor and track projects progress and handle any issues that arise.
- Coordination with the schedulers for specifically assigned shops that have not been met.
- Proofreading and delivering quality reports to clients.
- Use project management tools to monitor the progress of the project.
- Being a point of contact for various clients (through Skype).
- Building up the project surveys and questionnaires when needed.
- Report and escalate issues faced to management as needed.






Job Requirements:

Bachelor degree in business or related field of study.
Three years experience in a related field.
Ability to work under pressure
Strong organizational/ communication skills
Arabic speaking is an advantage
Good communication skills of written and verbal English
Quality focus and eye for detail
Client-focused service experience
Multi Tasking skills
Strong working knowledge of Microsoft Office



Salary + benefits: 12000 to 14000 AED + other benefits

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Customer Service Officer

Customer Service Officer needed. Interested and Qualified persons are required to forward their CV/Resume for review and immediate application processing.

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Sales Consultant

We are looking for experienced Skilled Migration Consultant with minimum 1 year of experience.

Job Description:

Make calls
Meet clients and do the counsellings
Achieve monthly targets assigned
Able to manage database provided for future task

Basic Skills Required:

Confident and presentable
Good communication skills
Open for tele calling
Able to handle work
Team player

Send your cv

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Client Service Executive

Reporting To: Area Manager

ABOUT REGUS
Regus is helping to change the way the world works by leading the workplace revolution. We are the clear number one player in the rapidly growing, global flexible workplace market. We provide convenient, high-quality workplaces, for any period of time. We are the only provider with significant and growing national networks which provide an unrivalled global reach. We support our customers with the right workplace at the right price, in the right location, every time. We currently operate in over 100 countries, 900 cities and 3000 centres. We still think of ourselves as a high-growth start-up, just one that’s been around a while, indeed our Founder is still our CEO.

Our primary focus is to meet the needs of our customers and to provide them with the most helpful, advanced products and services they need, to grow their business. This year, we are opening over one centre every day – that is over 20% growth in just 1 year. We are also investing substantially in innovative ‘incubator’ businesses such as express centres, pilots with leading international hotel chains, service station centres, hubs for entrepreneurs and tie ups with educational institutions. These are innovative ideas to give our customers the opportunity to work when they want, where they want. There is no other company in the market with our offering and we have an amazing platform for continued growth.

WHY US
We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work.

We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.

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Secretary

Urgently required for engineering firm –Executive Secretary cum Document Controller
With UAE experience and preferred with Engineering Construction background.
Good knowledge in Computer (Microsoft applications – Word, Excel, etc.)
Apply with updated CV with photo and send to dubai.eng.consultant@gmail.com
Duties and responsibilities
• Provided administrative support for project manager.
• Responsible for coordinating with all department of the Project, in order to assure that all documents are kept in the right place and organized in the document library
• Coordinate all activities related to Document control including technical documents, drawings and commercial correspondence
• Input documents data and do the standard regulation ensuring that data’s are accurate and up to date
• Generate various document control reports as required
• Experienced in writing Letters/ Composed correspondence / Typing site documents and reports.
• Maintain the documents and drawings in the document control office under safe custody without any damage or deterioration with ease traceability
• Maintain the files and control logs as required by the project
• Accurate distribution of documents as directed as required within the project reporting structure
• Ensure that all corporate documents are well checked ad submitted on time prior to the documents submission due date
• Attend project meetings, record transcripts of discussion and required follow-up.
• Able to Work in a fast paced environment where a sense of urgency is a must.

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Credit Manager

? Used to resolve the complaints of Credit card members regarding New Card, bill payment, card cancellation, card upgrades, Replacements, disputes, fraud, Marketing, change of personal details if any etc.
? Experience of closing 35 complaints of customers within a day.
? Experience handling tools like Live Person, Live Engaged, Icare, Nasp.
? Experience of working on two computers simultaneously for 7 hours daily.

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Call Center Executive

Immediate Multiple Openings for Arabic, English speaking Customer Service Associate, Tele Sales Associates and Tele Marketing Associates.

Must have atleast 2 years of Experience working in Customer Service Industry.

Should be fluent in Arabic and/ or English.

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Receptionist

New progressive salon concept coming up in JLT. Looking for energetic, enthusiastic, diligent and customer-oriented front desk receptionist. Good starting salary is offered (6500 aed) with an opportunity to increase it based on sales (1%).

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Call Center Agent

Education and Experience
• College Level
• Proficient in relevant computer applications and call center systems
• Previous experience within a call centre environment would be an advantage
• Good typing skills
• Knowledge of sales principles and methods
• Required language skills – English and English/Arabic
• Possess strong verbal communication skills, negotiation skills and adaptability

We require the following:

3 x Arabic/English speaking Representatives
3 x British Nationality/Educated Representatives
3 x English speaking Representatives with previous Call Centre experience
1 x Arabic/English speaking Supervisor with previous Call Centre experience.

We are offering a basic salary plus good commission structure

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Receptionist

Receives and directs guests to appropriate locations and parties. Maintains a guest log and issues badges when necessary. Notifies personnel of guest arrival. Requires use of company intranet, telecom networks and other computer-based systems. Additional duties may include filing, sorting, mail distribution and completing special clerical projects. May perform related clerical work such as word processing.

Applies acquired job skills and company policies and procedures to complete assigned tasks. Works on assignments that are semi-routine in nature, but recognizes the need for occasional deviation from accepted practice.

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Customer Service Executive

Job Title:
Community Associate - 16107BR

Location: Cluster of Centres within a City
Reporting To: Area Manager

ABOUT REGUS
Regus is helping to change the way the world works by leading the workplace revolution. We are the clear number one player in the rapidly growing, global flexible workplace market. We provide convenient, high-quality workplaces, for any period of time. We are the only provider with significant and growing national networks which provide an unrivalled global reach. We support our customers with the right workplace at the right price, in the right location, every time. We currently operate in over 100 countries, 900 cities and 3000 centres. We still think of ourselves as a high-growth start-up, just one that’s been around a while, indeed our Founder is still our CEO.

Our primary focus is to meet the needs of our customers and to provide them with the most helpful, advanced products and services they need, to grow their business. This year, we are opening over one centre every day – that is over 20% growth in just 1 year. We are also investing substantially in innovative ‘incubator’ businesses such as express centres, pilots with leading international hotel chains, service station centres, hubs for entrepreneurs and tie ups with educational institutions. These are innovative ideas to give our customers the opportunity to work when they want, where they want. There is no other company in the market with our offering and we have an amazing platform for continued growth.

The Role:
To look after every customer in your community professionally

Regus People
You thrive working with a team of people and make customers a priority

Customer Service
You are well organised and ensure customer requirements are delivered

If you have all of these attributes, then the Community Associate role is one you will be good at and enjoy.

WHY US
We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work.

We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.

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Media Executive

Responsibilities:
• Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
• Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action.
• Set up and optimize company pages within each platform to increase the visibility of company’s social content.
• Moderate all user-generated content in line with the moderation policy for each community
• Create editorial calendars and syndication schedules
• Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information.

Requirements
• Must be certified in google analytics, with codeing background, and competent in google image search.
• Proven working experience in social media marketing or as a digital media specialist
• Excellent consulting, writing, editing (photo/video/text), presentation and communication skills
• Demonstrable social networking experience and social analytics tools knowledge
• Adequate knowledge of web design, web development, CRO and SEO
• Knowledge of online marketing and good understanding of major marketing channels
• Positive attitude, detail and customer oriented with good multitasking and organizational ability
• Fluency in English
• BS in Communications, Marketing, Business, New Media or Public Relations

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Receptionist


POSITION SUMMARY:

Clubhouse receptionist will take residents and visitors needs and request. The candidate must possess excellent English skills ( speaking and writing), computer literate. The candidate need to be proactive, polite, welcoming and friendly. Must understand the value of excellent customer service and resident satisfaction. The Receptionist will report to the community manager and work closely with the facility management to ensure prompt responses to residents and visitors inquiries.

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Banking Associate

VAM Systems?is a Business Consulting, IT Technology Solutions and Services?company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India.

VAM Systems is currently looking for Customer Relations Executive for our UAE operations with the following skill set and terms and conditions:

Nationality: Filipino

Terms and conditions:

Joining time frame: 2 weeks (maximum 1 month).

The selected candidates shall join VAM Systems - UAE?and shall be deputed to one of the leading Banks in UAE.










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Customer Care Executives

A customer care executive will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

**SPONSORED APPLICANTS ONLY PLEASE**

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Customer Service Director

Marriott Hotel urgently require the services of qualified and hard working persons for immediate job placement to fill various vacant positions such CUSTOMER SERVICE SUPERVISOR. Qualified and Interested persons are required to forward their updated CV/Resume along with scanned copies of Recent photo and Passport Data Page for immediate review and Application Consideration.

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Assistant Chef

Assistant Chef are urgently needed at Marriott Hotel. Qualified and interested persons are required to forward their Resume/CV for immediate application consideration.

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Barman

Barmen are urgently needed at Marriott Hotel. Qualified and interested persons are required to forward their Resume/CV for immediate application consideration.