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Sales

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American Red Cross Sales Agent

The Registration Support Group at TeleTech supports American Red Cross who is well known and trusted throughout the nation as a humanitarian organization that provides emergency assistance, disaster relief and education inside the United States. The Sales Agent serves customers by selling courses, meeting customer needs, and overcoming objections in order to meet sales quotas.

Responsibilities:
We are looking for sales savvy candidates who are interested in a career with outstanding growth and earnings potential.
Understand customer needs and requirements with the ability to build strong rapport with the customers.
Ability to overcome objections.
Ability to close sales and achieve daily, weekly, monthly quotas.
Ability to work a flexible schedule to meet the needs of the business and performance requirements.
Minimum 1 year sales experience with proven results; call center experience is preferred.

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Receptionist

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UAE National Receptionist/Customer Services.
Dubai / Excellent Package + Annual Benefits.
Leading Real Estate Company is recruiting Receptionist or Customer services.
As a Receptionist manning the front desk you will be the face and voice of the company.
UAE National with minimum one year experience in Real estate or property Management industry and excellent communication skills in English are prerequisites.

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Training Manager

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Senior Training Manager with English-Sofia/Bourgas

Bulgarian Headhunters is an international recruitment agency specialized is multilingual vacancies in different sectors - BPO, IT, Healthcare, Finance, Industrial and others. Our services are not limited to matching the right person to the right job - we’re at your disposal for any issues related to Human Resources.

Our client is a global BPO company that has operations on four continents. For our highly quality conscious, International, partner, we are currently looking to recruit an English speaking Senior Training Manager.

Offer:
Our client offers a top-of-the-market remuneration package and extensive possibilities for growth within the company through their personal, internal leadership development program. They offer various bonus- and recognition schemes as well as a professional work environment, team building activities and a lot of fun. Including relocation for candidates from abroad, health- and life insurance and transportation. They offer various bonus schemes, rewards and recognition programs as well as trainings following the leading global standards.

Key Skills:
Bulgaria, Burgas, Management, Personnel Management, Sofia, Training, Senior Trainer

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Customer Support Representative

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We are a Internet company with 12 portals operating in 6 country in Europe, Italy, Germany, Spain, Greece, Uk and The Netherlands. ( future UAE )

At moment we are looking to hire a responsible, efficient and commercial Customer Country Manager for the country of, Greece, Italy, UK, Germany, The Netherlands and Spain.

The Customer Country Manage activities are;

- Update the members database information
- Inform the members with a weekly news
- Communicate and guide/support members in how to place ads, marketing activities and campaign
- Ads update and improve
- Members administration and invoices
- Report to the Inside sales supervisor
- Work close with the technical department and the Inside sales supervisor

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Customer Service Representative

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Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customer's needs first.

In this position, you'll be fielding questions from customers of Fortune 500 brands. You'll be assigned to an account and have full training on the product or service which you'll be assisting customers with. As a Customer Service Associate, you get to hear the satisfaction from your customer after you've been able to help them get the most out of their products or services.

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Other

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Spanish Bilingual Customer Service and Sales Representative

TeleTech is currently looking for dedicated and energetic individuals to participate in our Healthcare Insurance Development Program and become successful Licensed Insurance Agents. No previous insurance experience required. Our Program enables you in just a few short weeks to be eligible for State Licensing in Health Insurance.

While participating in this program, TeleTech covers the costs of the prep training and the exam fees for prequalified applicants. Upon successful completion of the State Exam and receipt of your State License, you will be considered for employment as a seasonal Licensed Healthcare Insurance Agent!
If you are serious about learning, helping others, and educating, then get serious and commit to TeleTechs Healthcare Insurance Development Program. Everyone wins Its up to you!

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System & Network Engineer

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Develop / implement Disaster Recovery Plan.
1. Securing network communication via LAN/WAN and internet
2. Develop / implement network policies i.e. updating clients with updated patches and virus definitions etc.
3. Compliance I.T Operations Policies Procedures and information Security Policies.
4. Servers/network data backup/ recovery plans.
5. Managing Network Services.
6. Server management will be the Primary Responsibility and he would be responsible for Installing, configuring, maintaining and upgrading of Servers.
7. They will also be responsible for ensuring the Servers are backed up and that the server data is secure from unauthorized access, spams, hackers, virus and other threats.
8. This position will responsible for maximizing servers uptime, maintain Infrastructure Security.
9. There is also an expectation that the incumbent will research and seek opportunities for the on-going improvements in Infrastructure of Sybrid.

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Call Center Agent

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Ability to make / take phone calls ensuring highest quality of service
should be a Team player.
Ability to multitask
Proficient in using a computer
Ability to work under pressure
Must have proficiency in Portuguese language.
Ability to analyze a situation and come up with solutions ensuring FCR (First call resolution)

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Business Development Manager

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A well-rounded manager with a solid track record in sales and / or project delivery for large and small projects and administration / business management, with proven ability in customer service.

Possess a strong sales and marketing background complemented with outstanding communication skills and abilities. Must have exceptional time management skills, be self-monitoring; highly motivated and possess strong man-management skills.

> 5 years of experience in company management.

> Excellent written and communication in English.

> Holds a valid U.A.E driving license.

> Manages job requirements, efficiency, quality customer satisfaction and profitability as key performance areas.

> Able to resource, develop and communicate work instructions, training programs, method statements and procedures.

> Can provide employee training related to equipment, safety at work and quality.

> High PC proficiency (Excel, Word, PowerPoint).

> Extensive experience in all aspects of Customer Relationship Management.

> Strong understanding of customer and market dynamics and requirements.

> Proven leadership skills, works well with a team and have the ability to work independently with little or no supervision.

> Superior decision-making skills, problem-solving skills and conflict-management abilities.


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Customer Care

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Job Duties will include:-

- Deal directly with customer either by telephone, electronically and face to face.
- Respond promptly to customer inquires.
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle product and service inquires.
- Provide pricing and delivery information.
- Perform customer verification.
- Set up the new customer accounts.
- Process orders, forms, applications and request.
- Manage customer accounts.
- Keep records of customer interactions and transactions.
- Prepare and distribute customer activity reports.
- Maintains customer database.
- Manage administration.
- Communicate and coordinate with internal departments.
- Follow up, collection and allocation of payments, prepare bank deposit.
- Carry out billing, collection and reporting activities according to the specific deadlines.
- Complete accurately all necessary documentation for shipping and customer clearance
- Track, trace the purchase order to ensure on time arrival.

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Customer Support Representative

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- Receive calls & correspondence from Members (payers) inquiring about their Health Insurance Policy.
- Respond to customer queries (Calls/Emails) within the specified TAT.
- Triilingual (French/Arabic/English) Call center + Call/Correspondence work type.
- Manage customer expectations & ensure a robust communication rhythm.
- Deliver on Performance SLAs as set by the Client.

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Telemarketing

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Job Description will include:-

1. Make telephone calls to prospects.
2. Keep accurate and detailed records of calls made and results achieved.
3. Achieve budgeted campaign DMC rate and specified targets.
4. Understand and manage personal performance on a daily basis.
5. Attend campaign briefings.
6. Demonstrate a thorough understanding of our clients products and services.
7. objectives of specific campaigns.
8. Maintain confidentiality.
9. Act as a representative of the client and represent their interests at all times.
10. Use company script guidelines appropriately and follow detailed briefs to conduct.
11. campaign calls.
12. Provide feedback and input to script and copy development.
13. Record details of opportunities and lead notes.
Requirements

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Receptionist

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1. Answering incoming and outgoing calls and entertains clients.
2. Computer literate and can do clerical work
3. To entertain clients and promptly response to their needs, answering 8 lines of telephone switchboard, attendance controller and facilitating radio through communication.

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IT Manager

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- Performance manage all nominated test locations
- Handle disciplinary actions and site terminations
- Ensure compliance with policies, practices and procedures
- Ensure the security of exams and the environment
- Conduct regular test centre audits
- Review and file reports reflecting unusual circumstances
- Maintain necessary stock of supplies
- Responsible for all aspects of the candidate experience
- Accessible to all staff for emergencies during testing hours via a mobile phone
- Expected to cover out of hours emergencies when required
- Flexible to work on weekends if required
- Travel as necessary
- Reliable, flexible, with a good attention to detail, ability to meet deadlines
- Implementation of new procedures, policies and any other changes that may improve network operation

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Call Center Agent

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Enquiries Department (Inbound calls and Enquiries)

Requirement 1 rep

BASIC AED 6,000-10,000K OTE AED 15,000-22,000K

Are you looking to get yourself into a telesales role that will pay you great money in an uncertain economic environment and are eager to begin your new career as soon as possible?

IQPC is one of the world's leading conference and seminar organizers and is now looking to expand our sales team.

The ideal candidate will have experience in sales and/or customer services. You will possess a confident phone manner, a good command of the English language, and the power of persuasion. Always ready to take the next call, you're someone has the natural ability to hit targets and close deals and has the desire and drive to succeed. You'll also enjoy being part of a team and have personality, persistence and energy. The ability to speak Arabic is an advantage.

IQPC offers many training and development opportunities for successful candidates.


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Call Center Executive

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Must be well spoken, well-informed and professional. Must enjoy providing quality customer service by consistently projecting a positive and upbeat voice and attitude. In addition, agent must have excellent problem solving skills to balance the needs of the caller and that of the organization being represented.

Communication - ability to communicate clearly and concisely, both orally and in writing. Excellent listening skills.
Interpersonal skills - interact positively with people of varying backgrounds, educational levels and ages.
Stress Tolerance - cope with the pressure of high call volumes, repetitive tasks, upset and sometimes hostile callers without losing accuracy or temper
Accuracy/Attention to Detail - give complete attention to the caller and give/collect accurate information using Call Tracking System and complete consumer verbatim
Ability to switch between inbound & outbound duties smoothly
Teamwork work effectively as part of a team

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Call Center Executive

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Hardworking with Excellent Communication Skills. Strong verbal and written English is must and Arabic will be added advantage. Good computer knowledge,Minimum 1-2 years experience in Call Centre/ Customer Service/ Hotels/ Data Entry / Tele sales, (Freshers can also apply). Should be familiar with different areas in UAE, mainly Dubai.

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Hostess

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Our Client, DataWind, Based in Montreal, Canada, DataWind is a leading developer of wireless web access products and services.
DataWind has developed, and offers a series of wireless web access devices and the related web delivery platform.
Our products are offered by the world's largest and most prestigious Cellular distributors.

Our Client is urgently seeking to hire 2 highly enthusiastic girls to distribute the flyers throughout the show for Gitex 2006
Requirements:
1) Fluent English.
2) Attractive.
3) Dress: White Top, Black Shoes, Black Trousers. They would be providing you with a Magicians Cape and a Hat.

PLEASE USE REFERENCE NUMBER IN THE POSITION FIELD.


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Customer Care

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Our Client, Frontline Focus International, is a full service Customer Experience Organisation. Identifying spectacular 'moments of truth' in outstanding customer experience is their specialty. They believe that memorable service occasions begin with marketing & merchandising for best impact, hiring for attitude, coaching for skills, and helping you harness the power of measurement, recognition & reward to deliver to your performance objectives.
Excellent companies around the world rely on Frontline solutions to capture feedback from consumers, employees and stakeholders, determine market acceptance, install merchandising materials, market products & services, coach teams, and to help create and identify stellar performance at the front line.
Teams of consultants, program designers, Microsoft certified IT developers, project coordinators, statistical analysts, merchandising & supply chain specialists, multi lingual call centre agents and over 25,000 field reps work together, as one voice in concert, to deliver tangible results. With multi lingual service in-field, in their call centre, and over the internet, they deliver your results in a secure environment, in 'real-time'.

Frontline Focus is seeking to hire Consultants in Consumer Care. Also known as Mystery Shoppers, the ideal candidates will provide objective & factual feedback about the quality of their experiences at local retail stores, restaurants, theatres and hotels or other establishments that deal with the public.
Candidates will have to visit local establishments to provide feedback on Customer Service and/or Quality. They will have to provide online reporting of results within 24 hrs.
Our Client is currently recruiting in:
ABHA - AL HASSA - AL KHARJ - AL KHOBAR - ABQAIQ - HAIL - JUBAIL - KHAMIS MUSHYAT - MADINA - MECCA - QASSIM - RIYADH - TABUK - TAIF - YANBU

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Secretary

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Our Client, CBC Medical Division is co-founded in the last decade of Millennium with contribution of two pioneer experts in the field of ophthalmic and the relevant industries. They have extensive experience in different categories from set up of ultra modern clinics & hospitals to turn key run-up of Spectacle, Contact lens and Intraocular lens manufacturing plant.

Main office is located in Dubai, U.A.E with affiliated branches serving other clients in North America, Europe, CIS and Africa.
Their mission is to provide an optimal service to optometry and Eye MD communities, in this respect they are committed to bring the latest & edge of technology in the field on possession of their valued colleagues.
In CBC, they carry wide range of products and have exclusive / official distributorship right of the world renowned companies in almost all countries, geographically located in the Middle East, Persian Gulf, CIS and Persia.

CBC Medical is seeking to hire the services of an Administrative Secretary / Female Receptionist. The ideal candidate must be detail-oriented, flexible, organized, and have the ability to multi-task, as well as possess excellent verbal and written communication skills in English. Requirements include advanced computer knowledge in MS Office Products.

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Telephone operators

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To abide by the mission statement of the hotel, and of the department. 2. To ensure smooth and efficient operation of the telephone exchange. 3. To keep the work area neat and tidy. 4. To be polite, courteous, alert and helpful at all times. 5. To answer a call within three rings. 6. To attend all incoming/outgoing calls with accuracy and courtesy. 7. To observe instructions if any, from a guest before connecting the call. 8. To ensure that calls are properly connected. 9. To be polite and patient while talking to a guest. 10. To know extensions of all staff and executives along with their designations. 11. To know names of all restaurants, their timings and types of cuisines served. 12. To have knowledge about the workings of different department and their locations. 13. To read the instructions book, Banquet function list, Chambers function list daily.



 

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Customer Service Executive

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Key accountabilities - Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises; - Assist and mitigate overcrowding on platforms to ensure that passengers flows are managed in an orderly manner; - Provide information on ticket sales and tram services information - Distribute publicity materials and handle lost property; - Provide safe, reliable, convenient and comfortable tram journeys - Enforce revenue protection procedures and associated by-laws; - Provide the very best in customer service and information;

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Client Service Executive

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Key Responsibilities ? Manage cases in line with the key directive of Assist First, Verify Later ? Demonstrate a ?can do? and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided. ? Demonstrate an understanding of all key clients? Operations and Billings Procedures ? Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures ? Manage cases with a view to moving them forward in the best interests of the member and client. ? Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members and clients. ? To be the first point of contact for members, end users, clients, service providers and colleagues ? Ensure incoming calls are answered promptly, appropriately and courteously. ? Ensure inbound requests are handled in timely efficient manner. ? To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover. ? Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients. ? Escalate cases and requests as per company protocols. ? Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner. ? Organize the full range of medical and security services for clients, utilizing the internal resources of International SOS and external correspondents where necessary. ? Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members. ? Positively promote International SOS to other organizations.

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Customer Service Agent

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We are seeking customer service professionals to join our Dubai team, to deliver a safe, reliable, world class, customer focused service. In this role you will roving around the Dubai System (DTAS) engaging with customers and responding to incidents. This role offers exciting career opportunities in to Tram Driving. Key accountabilities - Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises; - Assist and mitigate overcrowding on platforms to ensure that passengers flows are managed in an orderly manner; - Provide information on ticket sales and tram services information - Distribute publicity materials and handle lost property; - Provide safe, reliable, convenient and comfortable tram journeys - Enforce revenue protection procedures and associated by-laws; - Provide the very best in customer service and information;

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Client Service Executive

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Key Responsibilities ? Manage cases in line with the key directive of Assist First, Verify Later ? Demonstrate a ?can do? and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided. ? Demonstrate an understanding of all key clients? Operations and Billings Procedures ? Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures ? Manage cases with a view to moving them forward in the best interests of the member and client. ? Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members and clients. ? To be the first point of contact for members, end users, clients, service providers and colleagues ? Ensure incoming calls are answered promptly, appropriately and courteously. ? Ensure inbound requests are handled in timely efficient manner. ? To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover. ? Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients. ? Escalate cases and requests as per company protocols. ? Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner. ? Organize the full range of medical and security services for clients, utilizing the internal resources of International SOS and external correspondents where necessary. ? Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members. ? Positively promote International SOS to other organizations. ? Carry out any other reasonable duties as requested by the manager. ? Work as part of a 24/7 shift pattern

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Customer Service Manager

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working with a leading FMCG company who is looking to hire for their next Customer Service Manager for their call centre department. You will be reporting directly into Head of Operations and will be responsible for a team of eight customer service executives. The role will include relationship building with both the clients / customers, servicing their queries and complaints. You will follow all relevant customer service policies, processes and standard operating procedures. Strive for solutions that drive an improved customer experience and mutual profitability. You should have a motivated, calm and professional attitude and be ready for a new challenge.

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Customer Care Executives

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Key Responsibilities ? Manage cases in line with the key directive of Assist First, Verify Later ? Demonstrate a ?can do? and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided. ? Demonstrate an understanding of all key clients? Operations and Billings Procedures ? Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures ? Manage cases with a view to moving them forward in the best interests of the member and client. ? Work harmoniously with fellow operations staff, members of Centres in the provision of assistance to members and clients. ? To be the first point of contact for members, end users, clients, service providers and colleagues ? Ensure incoming calls are answered promptly, appropriately and courteously. ? Ensure inbound requests are handled in timely efficient manner. ? To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover. ? Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients. ? Escalate cases and requests as per company protocols. ? Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner. ? Organize the full range of security services for clients, utilizing the internal resources of International SOS and external correspondents where necessary. ? Work harmoniously with fellow operations staff, members of the team and other Centres in the provision of assistance to members. ? Positively promote International SOS to other organizations. ? Carry out any other reasonable duties as requested by the manager. ?

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Project Manager

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GWR is recruiting NOW- Full time PROJECT COORDINATOR.

Job Purpose:

Oversees a project. Works with team members to meet goals by an assigned deadline. Keeps up to date on all aspects of a project, assigns duties, and assists others so even complicated tasks come to completion in an orderly and timely manner. Uses expertise to solve unexpected problems.


Job Description:
- Act as the point of contact with the Mystery Shoppers and communicate project details.
- Brief shoppers on their assignments.
- Monitoring assignment execution.
- Maintaining and monitoring project plans, project schedules, client specifications/scenarios related to Mystery Shopping.
- Make sure that clients’ needs are met as the project evolves.
- Monitor and track projects progress and handle any issues that arise.
- Coordination with the schedulers for specifically assigned shops that have not been met.
- Proofreading and delivering quality reports to clients.
- Use project management tools to monitor the progress of the project.
- Being a point of contact for various clients (through Skype).
- Building up the project surveys and questionnaires when needed.
- Report and escalate issues faced to management as needed.






Job Requirements:

Bachelor degree in business or related field of study.
Three years experience in a related field.
Ability to work under pressure
Strong organizational/ communication skills
Arabic speaking is an advantage
Good communication skills of written and verbal English
Quality focus and eye for detail
Client-focused service experience
Multi Tasking skills
Strong working knowledge of Microsoft Office



Salary + benefits: 12000 to 14000 AED + other benefits

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Call Center Executive

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Immediate Multiple Openings for Arabic, English speaking Customer Service Associate, Tele Sales Associates and Tele Marketing Associates.

Must have atleast 2 years of Experience working in Customer Service Industry.

Should be fluent in Arabic and/ or English.

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Telemarketing

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We are looking for a telemarketer who can join our team! You will be responsible in making outbound calls to prospective clients. The candidate must be a College graduate, fluent in English and highly self-motivated with hands-on experience with MS Office (particularly MS Outlook, MS Word and MS Excel). Telemarketing / call center experience required.
The position involves calling new leads via phone and email, following up and managing leads in our CRM system. The position has tremendous growth and income opportunities. Salary depends on qualifications.

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Sales

American Red Cross Sales Agent

The Registration Support Group at TeleTech supports American Red Cross who is well known and trusted throughout the nation as a humanitarian organization that provides emergency assistance, disaster relief and education inside the United States. The Sales Agent serves customers by selling courses, meeting customer needs, and overcoming objections in order to meet sales quotas.

Responsibilities:
We are looking for sales savvy candidates who are interested in a career with outstanding growth and earnings potential.
Understand customer needs and requirements with the ability to build strong rapport with the customers.
Ability to overcome objections.
Ability to close sales and achieve daily, weekly, monthly quotas.
Ability to work a flexible schedule to meet the needs of the business and performance requirements.
Minimum 1 year sales experience with proven results; call center experience is preferred.

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Receptionist

UAE National Receptionist/Customer Services.
Dubai / Excellent Package + Annual Benefits.
Leading Real Estate Company is recruiting Receptionist or Customer services.
As a Receptionist manning the front desk you will be the face and voice of the company.
UAE National with minimum one year experience in Real estate or property Management industry and excellent communication skills in English are prerequisites.

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Training Manager

Senior Training Manager with English-Sofia/Bourgas

Bulgarian Headhunters is an international recruitment agency specialized is multilingual vacancies in different sectors - BPO, IT, Healthcare, Finance, Industrial and others. Our services are not limited to matching the right person to the right job - we’re at your disposal for any issues related to Human Resources.

Our client is a global BPO company that has operations on four continents. For our highly quality conscious, International, partner, we are currently looking to recruit an English speaking Senior Training Manager.

Offer:
Our client offers a top-of-the-market remuneration package and extensive possibilities for growth within the company through their personal, internal leadership development program. They offer various bonus- and recognition schemes as well as a professional work environment, team building activities and a lot of fun. Including relocation for candidates from abroad, health- and life insurance and transportation. They offer various bonus schemes, rewards and recognition programs as well as trainings following the leading global standards.

Key Skills:
Bulgaria, Burgas, Management, Personnel Management, Sofia, Training, Senior Trainer

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Customer Support Representative

We are a Internet company with 12 portals operating in 6 country in Europe, Italy, Germany, Spain, Greece, Uk and The Netherlands. ( future UAE )

At moment we are looking to hire a responsible, efficient and commercial Customer Country Manager for the country of, Greece, Italy, UK, Germany, The Netherlands and Spain.

The Customer Country Manage activities are;

- Update the members database information
- Inform the members with a weekly news
- Communicate and guide/support members in how to place ads, marketing activities and campaign
- Ads update and improve
- Members administration and invoices
- Report to the Inside sales supervisor
- Work close with the technical department and the Inside sales supervisor

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Customer Service Representative

Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customer's needs first.

In this position, you'll be fielding questions from customers of Fortune 500 brands. You'll be assigned to an account and have full training on the product or service which you'll be assisting customers with. As a Customer Service Associate, you get to hear the satisfaction from your customer after you've been able to help them get the most out of their products or services.

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Other

Spanish Bilingual Customer Service and Sales Representative

TeleTech is currently looking for dedicated and energetic individuals to participate in our Healthcare Insurance Development Program and become successful Licensed Insurance Agents. No previous insurance experience required. Our Program enables you in just a few short weeks to be eligible for State Licensing in Health Insurance.

While participating in this program, TeleTech covers the costs of the prep training and the exam fees for prequalified applicants. Upon successful completion of the State Exam and receipt of your State License, you will be considered for employment as a seasonal Licensed Healthcare Insurance Agent!
If you are serious about learning, helping others, and educating, then get serious and commit to TeleTechs Healthcare Insurance Development Program. Everyone wins Its up to you!

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System & Network Engineer

Develop / implement Disaster Recovery Plan.
1. Securing network communication via LAN/WAN and internet
2. Develop / implement network policies i.e. updating clients with updated patches and virus definitions etc.
3. Compliance I.T Operations Policies Procedures and information Security Policies.
4. Servers/network data backup/ recovery plans.
5. Managing Network Services.
6. Server management will be the Primary Responsibility and he would be responsible for Installing, configuring, maintaining and upgrading of Servers.
7. They will also be responsible for ensuring the Servers are backed up and that the server data is secure from unauthorized access, spams, hackers, virus and other threats.
8. This position will responsible for maximizing servers uptime, maintain Infrastructure Security.
9. There is also an expectation that the incumbent will research and seek opportunities for the on-going improvements in Infrastructure of Sybrid.

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Call Center Agent

Ability to make / take phone calls ensuring highest quality of service
should be a Team player.
Ability to multitask
Proficient in using a computer
Ability to work under pressure
Must have proficiency in Portuguese language.
Ability to analyze a situation and come up with solutions ensuring FCR (First call resolution)

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Business Development Manager

A well-rounded manager with a solid track record in sales and / or project delivery for large and small projects and administration / business management, with proven ability in customer service.

Possess a strong sales and marketing background complemented with outstanding communication skills and abilities. Must have exceptional time management skills, be self-monitoring; highly motivated and possess strong man-management skills.

> 5 years of experience in company management.

> Excellent written and communication in English.

> Holds a valid U.A.E driving license.

> Manages job requirements, efficiency, quality customer satisfaction and profitability as key performance areas.

> Able to resource, develop and communicate work instructions, training programs, method statements and procedures.

> Can provide employee training related to equipment, safety at work and quality.

> High PC proficiency (Excel, Word, PowerPoint).

> Extensive experience in all aspects of Customer Relationship Management.

> Strong understanding of customer and market dynamics and requirements.

> Proven leadership skills, works well with a team and have the ability to work independently with little or no supervision.

> Superior decision-making skills, problem-solving skills and conflict-management abilities.


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Customer Care

Job Duties will include:-

- Deal directly with customer either by telephone, electronically and face to face.
- Respond promptly to customer inquires.
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle product and service inquires.
- Provide pricing and delivery information.
- Perform customer verification.
- Set up the new customer accounts.
- Process orders, forms, applications and request.
- Manage customer accounts.
- Keep records of customer interactions and transactions.
- Prepare and distribute customer activity reports.
- Maintains customer database.
- Manage administration.
- Communicate and coordinate with internal departments.
- Follow up, collection and allocation of payments, prepare bank deposit.
- Carry out billing, collection and reporting activities according to the specific deadlines.
- Complete accurately all necessary documentation for shipping and customer clearance
- Track, trace the purchase order to ensure on time arrival.

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Customer Support Representative

- Receive calls & correspondence from Members (payers) inquiring about their Health Insurance Policy.
- Respond to customer queries (Calls/Emails) within the specified TAT.
- Triilingual (French/Arabic/English) Call center + Call/Correspondence work type.
- Manage customer expectations & ensure a robust communication rhythm.
- Deliver on Performance SLAs as set by the Client.

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Telemarketing

Job Description will include:-

1. Make telephone calls to prospects.
2. Keep accurate and detailed records of calls made and results achieved.
3. Achieve budgeted campaign DMC rate and specified targets.
4. Understand and manage personal performance on a daily basis.
5. Attend campaign briefings.
6. Demonstrate a thorough understanding of our clients products and services.
7. objectives of specific campaigns.
8. Maintain confidentiality.
9. Act as a representative of the client and represent their interests at all times.
10. Use company script guidelines appropriately and follow detailed briefs to conduct.
11. campaign calls.
12. Provide feedback and input to script and copy development.
13. Record details of opportunities and lead notes.
Requirements

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Receptionist

1. Answering incoming and outgoing calls and entertains clients.
2. Computer literate and can do clerical work
3. To entertain clients and promptly response to their needs, answering 8 lines of telephone switchboard, attendance controller and facilitating radio through communication.

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IT Manager

- Performance manage all nominated test locations
- Handle disciplinary actions and site terminations
- Ensure compliance with policies, practices and procedures
- Ensure the security of exams and the environment
- Conduct regular test centre audits
- Review and file reports reflecting unusual circumstances
- Maintain necessary stock of supplies
- Responsible for all aspects of the candidate experience
- Accessible to all staff for emergencies during testing hours via a mobile phone
- Expected to cover out of hours emergencies when required
- Flexible to work on weekends if required
- Travel as necessary
- Reliable, flexible, with a good attention to detail, ability to meet deadlines
- Implementation of new procedures, policies and any other changes that may improve network operation

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Call Center Agent


Enquiries Department (Inbound calls and Enquiries)

Requirement 1 rep

BASIC AED 6,000-10,000K OTE AED 15,000-22,000K

Are you looking to get yourself into a telesales role that will pay you great money in an uncertain economic environment and are eager to begin your new career as soon as possible?

IQPC is one of the world's leading conference and seminar organizers and is now looking to expand our sales team.

The ideal candidate will have experience in sales and/or customer services. You will possess a confident phone manner, a good command of the English language, and the power of persuasion. Always ready to take the next call, you're someone has the natural ability to hit targets and close deals and has the desire and drive to succeed. You'll also enjoy being part of a team and have personality, persistence and energy. The ability to speak Arabic is an advantage.

IQPC offers many training and development opportunities for successful candidates.


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Call Center Executive

Must be well spoken, well-informed and professional. Must enjoy providing quality customer service by consistently projecting a positive and upbeat voice and attitude. In addition, agent must have excellent problem solving skills to balance the needs of the caller and that of the organization being represented.

Communication - ability to communicate clearly and concisely, both orally and in writing. Excellent listening skills.
Interpersonal skills - interact positively with people of varying backgrounds, educational levels and ages.
Stress Tolerance - cope with the pressure of high call volumes, repetitive tasks, upset and sometimes hostile callers without losing accuracy or temper
Accuracy/Attention to Detail - give complete attention to the caller and give/collect accurate information using Call Tracking System and complete consumer verbatim
Ability to switch between inbound & outbound duties smoothly
Teamwork work effectively as part of a team

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Call Center Executive

Hardworking with Excellent Communication Skills. Strong verbal and written English is must and Arabic will be added advantage. Good computer knowledge,Minimum 1-2 years experience in Call Centre/ Customer Service/ Hotels/ Data Entry / Tele sales, (Freshers can also apply). Should be familiar with different areas in UAE, mainly Dubai.

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Hostess

Our Client, DataWind, Based in Montreal, Canada, DataWind is a leading developer of wireless web access products and services.
DataWind has developed, and offers a series of wireless web access devices and the related web delivery platform.
Our products are offered by the world's largest and most prestigious Cellular distributors.

Our Client is urgently seeking to hire 2 highly enthusiastic girls to distribute the flyers throughout the show for Gitex 2006
Requirements:
1) Fluent English.
2) Attractive.
3) Dress: White Top, Black Shoes, Black Trousers. They would be providing you with a Magicians Cape and a Hat.

PLEASE USE REFERENCE NUMBER IN THE POSITION FIELD.


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Customer Care

Our Client, Frontline Focus International, is a full service Customer Experience Organisation. Identifying spectacular 'moments of truth' in outstanding customer experience is their specialty. They believe that memorable service occasions begin with marketing & merchandising for best impact, hiring for attitude, coaching for skills, and helping you harness the power of measurement, recognition & reward to deliver to your performance objectives.
Excellent companies around the world rely on Frontline solutions to capture feedback from consumers, employees and stakeholders, determine market acceptance, install merchandising materials, market products & services, coach teams, and to help create and identify stellar performance at the front line.
Teams of consultants, program designers, Microsoft certified IT developers, project coordinators, statistical analysts, merchandising & supply chain specialists, multi lingual call centre agents and over 25,000 field reps work together, as one voice in concert, to deliver tangible results. With multi lingual service in-field, in their call centre, and over the internet, they deliver your results in a secure environment, in 'real-time'.

Frontline Focus is seeking to hire Consultants in Consumer Care. Also known as Mystery Shoppers, the ideal candidates will provide objective & factual feedback about the quality of their experiences at local retail stores, restaurants, theatres and hotels or other establishments that deal with the public.
Candidates will have to visit local establishments to provide feedback on Customer Service and/or Quality. They will have to provide online reporting of results within 24 hrs.
Our Client is currently recruiting in:
ABHA - AL HASSA - AL KHARJ - AL KHOBAR - ABQAIQ - HAIL - JUBAIL - KHAMIS MUSHYAT - MADINA - MECCA - QASSIM - RIYADH - TABUK - TAIF - YANBU

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Secretary

Our Client, CBC Medical Division is co-founded in the last decade of Millennium with contribution of two pioneer experts in the field of ophthalmic and the relevant industries. They have extensive experience in different categories from set up of ultra modern clinics & hospitals to turn key run-up of Spectacle, Contact lens and Intraocular lens manufacturing plant.

Main office is located in Dubai, U.A.E with affiliated branches serving other clients in North America, Europe, CIS and Africa.
Their mission is to provide an optimal service to optometry and Eye MD communities, in this respect they are committed to bring the latest & edge of technology in the field on possession of their valued colleagues.
In CBC, they carry wide range of products and have exclusive / official distributorship right of the world renowned companies in almost all countries, geographically located in the Middle East, Persian Gulf, CIS and Persia.

CBC Medical is seeking to hire the services of an Administrative Secretary / Female Receptionist. The ideal candidate must be detail-oriented, flexible, organized, and have the ability to multi-task, as well as possess excellent verbal and written communication skills in English. Requirements include advanced computer knowledge in MS Office Products.

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Telephone operators

To abide by the mission statement of the hotel, and of the department. 2. To ensure smooth and efficient operation of the telephone exchange. 3. To keep the work area neat and tidy. 4. To be polite, courteous, alert and helpful at all times. 5. To answer a call within three rings. 6. To attend all incoming/outgoing calls with accuracy and courtesy. 7. To observe instructions if any, from a guest before connecting the call. 8. To ensure that calls are properly connected. 9. To be polite and patient while talking to a guest. 10. To know extensions of all staff and executives along with their designations. 11. To know names of all restaurants, their timings and types of cuisines served. 12. To have knowledge about the workings of different department and their locations. 13. To read the instructions book, Banquet function list, Chambers function list daily.



 

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Customer Service Executive

Key accountabilities - Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises; - Assist and mitigate overcrowding on platforms to ensure that passengers flows are managed in an orderly manner; - Provide information on ticket sales and tram services information - Distribute publicity materials and handle lost property; - Provide safe, reliable, convenient and comfortable tram journeys - Enforce revenue protection procedures and associated by-laws; - Provide the very best in customer service and information;

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Client Service Executive

Key Responsibilities ? Manage cases in line with the key directive of Assist First, Verify Later ? Demonstrate a ?can do? and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided. ? Demonstrate an understanding of all key clients? Operations and Billings Procedures ? Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures ? Manage cases with a view to moving them forward in the best interests of the member and client. ? Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members and clients. ? To be the first point of contact for members, end users, clients, service providers and colleagues ? Ensure incoming calls are answered promptly, appropriately and courteously. ? Ensure inbound requests are handled in timely efficient manner. ? To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover. ? Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients. ? Escalate cases and requests as per company protocols. ? Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner. ? Organize the full range of medical and security services for clients, utilizing the internal resources of International SOS and external correspondents where necessary. ? Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members. ? Positively promote International SOS to other organizations.

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Customer Service Agent

We are seeking customer service professionals to join our Dubai team, to deliver a safe, reliable, world class, customer focused service. In this role you will roving around the Dubai System (DTAS) engaging with customers and responding to incidents. This role offers exciting career opportunities in to Tram Driving. Key accountabilities - Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises; - Assist and mitigate overcrowding on platforms to ensure that passengers flows are managed in an orderly manner; - Provide information on ticket sales and tram services information - Distribute publicity materials and handle lost property; - Provide safe, reliable, convenient and comfortable tram journeys - Enforce revenue protection procedures and associated by-laws; - Provide the very best in customer service and information;

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Client Service Executive

Key Responsibilities ? Manage cases in line with the key directive of Assist First, Verify Later ? Demonstrate a ?can do? and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided. ? Demonstrate an understanding of all key clients? Operations and Billings Procedures ? Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures ? Manage cases with a view to moving them forward in the best interests of the member and client. ? Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members and clients. ? To be the first point of contact for members, end users, clients, service providers and colleagues ? Ensure incoming calls are answered promptly, appropriately and courteously. ? Ensure inbound requests are handled in timely efficient manner. ? To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover. ? Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients. ? Escalate cases and requests as per company protocols. ? Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner. ? Organize the full range of medical and security services for clients, utilizing the internal resources of International SOS and external correspondents where necessary. ? Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members. ? Positively promote International SOS to other organizations. ? Carry out any other reasonable duties as requested by the manager. ? Work as part of a 24/7 shift pattern

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Customer Service Manager

working with a leading FMCG company who is looking to hire for their next Customer Service Manager for their call centre department. You will be reporting directly into Head of Operations and will be responsible for a team of eight customer service executives. The role will include relationship building with both the clients / customers, servicing their queries and complaints. You will follow all relevant customer service policies, processes and standard operating procedures. Strive for solutions that drive an improved customer experience and mutual profitability. You should have a motivated, calm and professional attitude and be ready for a new challenge.

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Customer Care Executives

Key Responsibilities ? Manage cases in line with the key directive of Assist First, Verify Later ? Demonstrate a ?can do? and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided. ? Demonstrate an understanding of all key clients? Operations and Billings Procedures ? Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures ? Manage cases with a view to moving them forward in the best interests of the member and client. ? Work harmoniously with fellow operations staff, members of Centres in the provision of assistance to members and clients. ? To be the first point of contact for members, end users, clients, service providers and colleagues ? Ensure incoming calls are answered promptly, appropriately and courteously. ? Ensure inbound requests are handled in timely efficient manner. ? To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover. ? Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients. ? Escalate cases and requests as per company protocols. ? Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner. ? Organize the full range of security services for clients, utilizing the internal resources of International SOS and external correspondents where necessary. ? Work harmoniously with fellow operations staff, members of the team and other Centres in the provision of assistance to members. ? Positively promote International SOS to other organizations. ? Carry out any other reasonable duties as requested by the manager. ?

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Project Manager

GWR is recruiting NOW- Full time PROJECT COORDINATOR.

Job Purpose:

Oversees a project. Works with team members to meet goals by an assigned deadline. Keeps up to date on all aspects of a project, assigns duties, and assists others so even complicated tasks come to completion in an orderly and timely manner. Uses expertise to solve unexpected problems.


Job Description:
- Act as the point of contact with the Mystery Shoppers and communicate project details.
- Brief shoppers on their assignments.
- Monitoring assignment execution.
- Maintaining and monitoring project plans, project schedules, client specifications/scenarios related to Mystery Shopping.
- Make sure that clients’ needs are met as the project evolves.
- Monitor and track projects progress and handle any issues that arise.
- Coordination with the schedulers for specifically assigned shops that have not been met.
- Proofreading and delivering quality reports to clients.
- Use project management tools to monitor the progress of the project.
- Being a point of contact for various clients (through Skype).
- Building up the project surveys and questionnaires when needed.
- Report and escalate issues faced to management as needed.






Job Requirements:

Bachelor degree in business or related field of study.
Three years experience in a related field.
Ability to work under pressure
Strong organizational/ communication skills
Arabic speaking is an advantage
Good communication skills of written and verbal English
Quality focus and eye for detail
Client-focused service experience
Multi Tasking skills
Strong working knowledge of Microsoft Office



Salary + benefits: 12000 to 14000 AED + other benefits

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Call Center Executive

Immediate Multiple Openings for Arabic, English speaking Customer Service Associate, Tele Sales Associates and Tele Marketing Associates.

Must have atleast 2 years of Experience working in Customer Service Industry.

Should be fluent in Arabic and/ or English.

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Telemarketing

We are looking for a telemarketer who can join our team! You will be responsible in making outbound calls to prospective clients. The candidate must be a College graduate, fluent in English and highly self-motivated with hands-on experience with MS Office (particularly MS Outlook, MS Word and MS Excel). Telemarketing / call center experience required.
The position involves calling new leads via phone and email, following up and managing leads in our CRM system. The position has tremendous growth and income opportunities. Salary depends on qualifications.